Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (S-Z)

Chart

Information correct as of: November 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers within eight weeks from when a complaint was reported over the period Q1 2016 to Q3 2020.

Tonik Energy had not submitted Q3 2020 data prior to the publication deadline. In October 2020, Tonik ceased to trade and we appointed Scottish Power as supplier of last resort.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (S-Z)
Quarter/YearSo EnergyTogether EnergyTonik EnergyUtility PointYorkshire EnergyZog EnergyZebra PowerSimplicity EnergySocial Energy
Q4 2014100
Q1 2015100
Q2 2015100
Q3 2015100
Q4 2015100
Q1 2016100
Q2 2016100
Q3 2016100
Q4 2016100
Q1 2017100
Q2 2017100
Q3 2017100
Q4 2017100
Q1 201889100
Q2 201891100100
Q3 2018989673100100100
Q4 2018999671100100100100
Q1 201999467010099100100
Q2 2019100587710099100100100
Q3 201910091851009310010075100
Q4 20199949921009910010088100
Q1 20209884971009810010094100
Q2 202098649210094881009198
Q3 20209862100971001007997
Date correct
November 2020
Policy area