Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R)

Chart

Information correct as of: November 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers within eight weeks from when a complaint was reported over the period Q3 2015 to Q3 2020.

Robin Hood Energy had not submitted Q3 2020 data prior to the publication deadline. In September 2020, British Gas announced it was taking over Robin Hood Energy customers.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R)
Quarter/YearIgloo EnergyNabuh EnergyOrbit EnergyPFP EnergyRobin Hood EnergyPure Planet
Q3 201588
Q4 201589100
Q1 20168510093
Q2 2016869895
Q3 2016827191
Q4 2016799989
Q1 2017769695
Q2 2017719995
Q3 2017729789
Q4 2017739779
Q1 2018879984
Q2 20188686869878
Q3 201810010010010080
Q4 20181001001001009799
Q1 20199910010010010099
Q2 2019100100989910096
Q3 2019100100989910098
Q4 20199810010010010099
Q1 20209810096999297
Q2 20209910099999593
Q3 202095100999897
Date correct
November 2020
Policy area