Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R)

Chart

Javascript is required to render chart Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R).

Information correct as of: August 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers within eight weeks from when a complaint was reported over the period Q1 2014 to Q2 2020

We received Robin Hood Energy Q1 and Q2 2020 data after the cut-off date for the August publication. It will be published in the next quarterly update.

Policy Areas:

Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R)
Quarter/Year	iSupply Energy	Igloo Energy	Nabuh Energy	Orbit Energy	PFP Energy	Robin Hood Energy	Pure Planet
Q3 2015	88	88
Q4 2015	89	89				100
Q1 2016	85	85			100	93
Q2 2016	86	86			98	95
Q3 2016	82	82			71	91
Q4 2016	79	79			99	89
Q1 2017	76	76			96	95
Q2 2017	71	71			99	95
Q3 2017	72	72			97	89
Q4 2017	73	73			97	79
Q1 2018	87	87			99	84
Q2 2018	86	86	86	86	98	78
Q3 2018	59	100	100	100	100	80
Q4 2018	72	100	100	100	100	97	99
Q1 2019	83	99	100	100	100	100	99
Q2 2019	90	100	100	98	99	100	96
Q3 2019	88	100	100	98	99	100	98
Q4 2019	78	98	100	100	100	100	99
Q1 2020	80	98	100	96	99		97
Q2 2020	79	99	100	99	99		93

Date correct: August 2020
Policy area: Domestic consumers