Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R)

Chart

Javascript is required to render chart Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R).

Information correct as of: November 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers within eight weeks from when a complaint was reported over the period Q3 2015 to Q3 2020.

Robin Hood Energy had not submitted Q3 2020 data prior to the publication deadline. In September 2020, British Gas announced it was taking over Robin Hood Energy customers.

Policy Areas:

Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (I-R)
Quarter/Year	Igloo Energy	Nabuh Energy	Orbit Energy	PFP Energy	Robin Hood Energy	Pure Planet
Q3 2015	88
Q4 2015	89				100
Q1 2016	85			100	93
Q2 2016	86			98	95
Q3 2016	82			71	91
Q4 2016	79			99	89
Q1 2017	76			96	95
Q2 2017	71			99	95
Q3 2017	72			97	89
Q4 2017	73			97	79
Q1 2018	87			99	84
Q2 2018	86	86	86	98	78
Q3 2018	100	100	100	100	80
Q4 2018	100	100	100	100	97	99
Q1 2019	99	100	100	100	100	99
Q2 2019	100	100	98	99	100	96
Q3 2019	100	100	98	99	100	98
Q4 2019	98	100	100	100	100	99
Q1 2020	98	100	96	99	92	97
Q2 2020	99	100	99	99	95	93
Q3 2020	95	100	99	98		97

Date correct: November 2020
Policy area: Domestic consumers