Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (A-E)

Chart

Source: Suppliers data.

Information correct as of: August 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers within eight weeks from when a complaint was reported over the period Q1 2014 to Q2 2020.

Affect Energy is fully owned by Octopus, but operates under a separate licence and is therefore shown separately from Octopus as of Q3 2019.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers within eight weeks (%) (A-E)
Quarter/YearBristol EnergyDaligasEEntice EnergyENSTROGA EnergyESB EnergyEcotricity Affect Energy
Q1 2014100
Q2 2014100
Q3 2014100
Q4 2014100
Q1 2015100
Q2 2015100
Q3 2015100
Q4 2015100
Q1 2016100100
Q2 201610095
Q3 20169994
Q4 20169896
Q1 20179784
Q2 20179895
Q3 20179887
Q4 20179899
Q1 20189997
Q2 20189992
Q3 20189997100100010092
Q4 20189910010010009099
Q1 2019991001001008410096
Q2 201999100100100909799
Q3 20199910010010093989898
Q4 20199910010086889899100
Q1 2020991001009485939990
Q2 202095791009491989796
Date correct
August 2020
Policy area