Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (S-Z)

Chart

Information correct as of: November 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2016 to Q3 2020.

Tonik Energy had not submitted Q3 2020 data prior to the publication deadline. In October 2020, Tonik ceased to trade and we appointed Scottish Power as supplier of last resort.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (S-Z)
Quarter/YearSo EnergyTogether EnergyTonik EnergyUtility Point Yorkshire EnergyZog EnergyZebra PowerSimplicity EnergySocial Energy
Q1 20160
Q2 20160
Q3 201622
Q4 20160
Q1 201733
Q2 201733
Q3 201733
Q4 201765
Q1 201869
Q2 201873
Q3 2018837267230
Q4 20188001686956757
Q1 2019573023897117100
Q2 20193753084815467100
Q3 201939483996500820100
Q4 201953136484182033060
Q1 20204961788482025050
Q2 202055387275212557056
Q3 2020574040646746064
Date correct
November 2020
Policy area