Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (I-R)

Chart

Source: Supplier data.

Information correct as of: November 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q3 2015 to Q3 2020.

Robin Hood Energy had not submitted Q3 2020 data prior to the publication deadline. In September 2020, British Gas announced it was taking over Robin Hood Energy customers.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (I-R)
Quarter/YearIgloo EnergyNabuh EnergyOrbit EnergyPFP EnergyPure PlanetRobin Hood Energy
Q3 201575
Q4 20151836
Q1 2016218621
Q2 2016167018
Q3 2016117914
Q4 20165827
Q1 20173683
Q2 20173723
Q3 201747215
Q4 2017137622
Q1 2018198924
Q2 2018248326
Q3 20185999299532
Q4 201981995995052
Q1 2019899955926071
Q2 2019959947925865
Q3 2019919851925853
Q4 2019909651865560
Q1 2020709845824839
Q2 20205710049725259
Q3 20204196596553
Date correct
November 2020
Policy area