Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (I-R)

Chart

Source: Supplier data.

Information correct as of: August 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2014 to Q2 2020.

We received Robin Hood Energy Q1 and Q2 2020 data after the cut-off date for the August publication. It will be published in the next quarterly update.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (I-R)
Quarter/YeariSupply EnergyIgloo EnergyNabuh EnergyOrbit EnergyPFP EnerfyPure PlanetRobin Hood Energy
Q3 201575
Q4 2015181836
Q1 201621218621
Q2 201616167018
Q3 201611117914
Q4 201655827
Q1 201733683
Q2 201733723
Q3 2017447215
Q4 201713137622
Q1 201819198924
Q2 201824248326
Q3 20182159992995032
Q4 20194081995995052
Q1 201952899955926071
Q2 201944959947925865
Q3 201939919851925853
Q4 201934909651865560
Q1 2020267098458248
Q2 20202457100497252
Date correct
August 2020
Policy area