ChartJavascript is required to render chart Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (A-E).Source: Suppliers data.Information correct as of: November 2020 This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2014 to Q3 2020. Affect Energy is fully owned by Octopus, but operates under a separate licence and is therefore shown separately from Octopus as of Q3 2019. Policy Areas:Domestic consumers Data Table Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (A-E) Quarter/YearBristol EnergyDaligasEEntice EnergyESB EnergyEcotricity Affect EnergyEnstroga Energy Q1 201493 Q2 201488 Q3 201492 Q4 201481 Q1 201585 Q2 201584 Q3 201585 Q4 201586 Q1 20168768 Q2 20166547 Q3 20164645 Q4 20166357 Q1 20177565 Q2 20177372 Q3 20178553 Q4 20178653 Q1 20188958 Q2 20189050 Q3 20189133848958490 Q4 20189310696841590 Q1 201994318785335649 Q2 201995248578375528 Q3 2019949917952527129 Q4 2019920758041476934 Q1 20209727835983337030 Q2 20209018927158238031 Q3 20209019836747177031 Date correct November 2020 Policy area Domestic consumers