Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (A-E)

Chart

Javascript is required to render chart Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (A-E).

Source: Suppliers data.

Information correct as of: November 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2014 to Q3 2020.

Affect Energy is fully owned by Octopus, but operates under a separate licence and is therefore shown separately from Octopus as of Q3 2019.

Policy Areas:

Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (A-E)
Quarter/Year	Bristol Energy	Daligas	E	Entice Energy	ESB Energy	Ecotricity	Affect Energy	Enstroga Energy
Q1 2014						93
Q2 2014						88
Q3 2014						92
Q4 2014						81
Q1 2015						85
Q2 2015						84
Q3 2015						85
Q4 2015						86
Q1 2016	87					68
Q2 2016	65					47
Q3 2016	46					45
Q4 2016	63					57
Q1 2017	75					65
Q2 2017	73					72
Q3 2017	85					53
Q4 2017	86					53
Q1 2018	89					58
Q2 2018	90					50
Q3 2018	91	33	84	89	58	49		0
Q4 2018	93	10	69	68	41	59		0
Q1 2019	94	31	87	85	33	56		49
Q2 2019	95	24	85	78	37	55		28
Q3 2019	94	9	91	79	52	52	71	29
Q4 2019	92	0	75	80	41	47	69	34
Q1 2020	97	27	83	59	83	33	70	30
Q2 2020	90	18	92	71	58	23	80	31
Q3 2020	90	19	83	67	47	17	70	31

Date correct: November 2020
Policy area: Domestic consumers