Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (A-E)

Chart

Source: Suppliers data.

Information correct as of: August 2020

This graph shows the percentage of complaints resolved by a selection of small-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2014 to Q2 2020.

Affect Energy is fully owned by Octopus, but operates under a separate licence and is therefore shown separately from Octopus as of Q3 2019.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by a selection of small-sized suppliers by end of next working day (%) (A-E)
Quarter/YearBristol EnergyDaligasEEntice EnergyESB EnergyEcotricity Affect EnergyENSTROGA
Q1 201493
Q2 201488
Q3 201492
Q4 201481
Q1 201585
Q2 201584
Q3 201585
Q4 201586
Q1 20168768
Q2 20166547
Q3 20164645
Q4 20166357
Q1 20177565
Q2 20177372
Q3 20178553
Q4 20178653
Q1 20188958
Q2 20189050
Q3 20189133848958490
Q4 20189310696841590
Q1 201994318785335649
Q2 201995248578375528
Q3 2019949917952527129
Q4 2019920758041476934
Q1 20209727835983337030
Q2 20209018927158238031
Date correct
August 2020
Policy area