Complaints resolved by medium-sized suppliers within eight weeks (%)

Chart

Source: Suppliers data.

Information correct as of: November 2017

This graph shows the percentage of complaints resolved by medium-sized energy suppliers within eight weeks from when a complaint was reported over the period Q1 2014 to Q3 2017.

The chart includes data for OVO that the company reported incorrectly between Q4 2015 and Q3 2017, which is currently under revision.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by medium-sized suppliers within eight weeks (%)

Quarter/YearCo-OperativeFirst UtilityOvoUtilitaUtility Warehouse
Q1 20149891999999
Q2 20149981999999
Q3 20149874999999
Q4 201499789599100
Q1 201598819699100
Q2 201593859999100
Q3 201590849910097
Q4 201593809910098
Q1 20169180959999
Q2 20169484979997
Q3 201681889710098
Q4 20168789969997
Q1 20179189969898
Q2 20179688899899
Q3 2017949010097
Date correct
November 2017
Policy area