Complaints received by a selection of small-sized suppliers per 10,000 customer accounts (I-R)

Chart

Source: Supplier data.

Information correct as of: November 2020

This graph shows the total number of complaints received by a selection of small-sized energy suppliers per 10,000 customer accounts per quarter over the period Q3 2015 to Q3 2020.

Nabuh Energy miscalculated the volume of received complaints between Q3 2018 and Q2 2020 and have started providing corrected data from Q3 2020.

Robin Hood Energy had not submitted Q3 2020 data prior to the publication deadline. In September 2020, British Gas announced it was taking over Robin Hood Energy customers.

 

Policy Areas:

  • Domestic consumers

Data Table

Complaints received by a selection of small-sized suppliers per 10,000 customer accounts (I-R)
Quarter/YearIgloo EnergyNabuh Energy Orbit EnergyPFP Energy Pure Planet Robin Hood Energy
Q1 2014
Q2 2014
Q3 2014
Q4 2014
Q1 2015
Q2 2015
Q3 201524
Q4 201526
Q1 2016533
Q2 20165334
Q3 20167535
Q4 20168539
Q1 20173952
Q2 20174064
Q3 20173783
Q4 201755108
Q1 2018138102
Q2 201811997
Q3 20182412143926197
Q4 20189729264839492103
Q1 20196227323324776138
Q2 20194020333015050128
Q3 20193013624517186119
Q4 201964115553103107148
Q1 2020421762799489157
Q2 2020291668154305987
Q3 2020303732293780
Date correct
November 2020
Policy area