Complaints received by a selection of small-sized suppliers per 10,000 customer accounts (A-E)

Chart

Javascript is required to render chart Complaints received by a selection of small-sized suppliers per 10,000 customer accounts (A-E).

Source: Supplier data.

Information correct as of: November 2020

This graph shows the total number of complaints received by a selection of small-sized energy suppliers per 10,000 customer accounts per quarter over the period Q1 2014 to Q3 2020.

Affect Energy is fully owned by Octopus, but operates under a separate licence and is therefore shown separately from Octopus as of Q3 2019.

Policy Areas:

Domestic consumers

Data Table

Complaints received by a selection of small-sized suppliers per 10,000 customer accounts (A-E)
Quarter/Year	Bristol Energy	Daligas	E	Entice Energy	Ecotricity	Affect Energy	ESB Energy	Enstroga Energy
Q1 2014					19
Q2 2014					25
Q3 2014					37
Q4 2014					42
Q1 2015					54
Q2 2015					47
Q3 2015					29
Q4 2015					27
Q1 2016	10				31
Q2 2016	81				30
Q3 2016	66				37
Q4 2016	119				30
Q1 2017	138				32
Q2 2017	115				30
Q3 2017	110				39
Q4 2017	104				49
Q1 2018	134				47
Q2 2018	207				42
Q3 2018	210	41	61	254	39		10	34
Q4 2018	210	45	72	601	47		12	93
Q1 2019	226	40	76	427	87		17	106
Q2 2019	169	67	78	192	77		24	102
Q3 2019	192	39	64	156	79	33	37	201
Q4 2019	216	64	79	132	86	33	27	178
Q1 2020	327	62	102	23	133	36	32	137
Q2 2020	185	42	67	47	124	77	30	124
Q3 2020	163	27	87	33	114	65	31	154

Date correct: November 2020
Policy area: Domestic consumers