Complaints received by a selection of small-sized suppliers per 10,000 customer accounts (A-E)

Chart

Source: Supplier data.

Information correct as of: August 2020

This graph shows the total number of complaints received by a selection of small-sized energy suppliers per 10,000 customer accounts per quarter over the period Q1 2014 to Q2 2020.

Affect Energy is fully owned by Octopus, but operates under a separate licence and is therefore shown separately from Octopus as of Q3 2019.

 

Policy Areas:

  • Domestic consumers

Data Table

Complaints received by a selection of small-sized suppliers per 10,000 customer accounts (A-E)
Quarter/YearBristol EnergyDaligasEEntice Energy Ecotricity Affect EnergyESB EnergyENSTROGA
Q1 201419
Q2 201425
Q3 201437
Q4 201442
Q1 201554
Q2 201547
Q3 201529
Q4 201527
Q1 20161031
Q2 20168130
Q3 20166637
Q4 201611930
Q1 201713832
Q2 201711530
Q3 201711039
Q4 201710449
Q1 201813447
Q2 201820742
Q3 20182104161254391034
Q4 20182104572601471293
Q1 201922640764278717106
Q2 201916967781927724102
Q3 20191923964156793337201
Q4 20192166479132863327178
Q1 202032762102231333632137
Q2 20201854267471247730124
Date correct
August 2020
Policy area