Price Increase Notification Letters, Summary Box on Bills, Tariff Information Labels and Annual Statements: Research report by SPA Future Thinking

Reports, plans and updates
Dyddiad cyhoeddi
Sector diwydiant
Supply and Retail Market

SPA Future Thinking was commissioned by Ofgem to conduct consumer testing of bill prototypes to understand what designs, and elements of those designs, encourage consumer understanding and engagement. This report contains a summary of the methodology and key findings.