Ofgem Consumer First Panel - Year 5: Second workshops (held March 2013). Research to inform Ofgem’s review of the change of supplier process (domestic customers)
Reports, plans and updates
- Dyddiad cyhoeddi
- Sector diwydiant
- Supply and Retail Market
In March 2013, Ipsos MORI ran the second wave of this year’s Consumer First Panel on behalf of Ofgem. This wave of Panel research examined views on the Change of Supplier (CoS) process. Panellists were reconvened to take part in workshops in six locations across GB. Alongside the workshops, additional research was conducted with groups of particular interest: triad depth interviews with energy consumers who had switched supplier in the previous twelve months; and mini-discussion groups with customers with an Advanced Domestic Meter (ADM) and Electronic Consumption Data Display installed in their homes. The findings presented in this report will feed into Ofgem’s work on proposals for a future CoS process.