Customer Engagement with the Energy Market - Tracking Survey 2013
Data,
Reports, plans and updates
- Dyddiad cyhoeddi
- Sector diwydiant
- Supply and Retail Market
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+. The objective of the research was to enable greater understanding of switching rates among the population, and vulnerable customers specifically. Where possible, this report includes year-on-year comparisons with the previous surveys in March 2012, January 2011 and March 2010 though there are some questionnaire changes year-on-year.