Coronavirus (COVID-19): information for energy licensees and industry

Overview

Coronavirus (Covid-19) is a national issue and the government is leading the response in tackling it. Licensees and industry should continue to monitor and follow all official advice issued at www.gov.uk/coronavirus.

For now, all regulatory obligations remain in place. We will keep you updated should any regulatory obligations change.

If you have specific questions, please email us at covid19@ofgem.gov.uk.

Quick links

Our work programme priorities to September 2020
Links to key guidelines and information published by Government, Public Health Services and the Health & Safety Executive alongside resulting industry-led commitments
Report a health and safety issue to the Health & Safety Executive

You can view our latest coronavirus (COVID-19) updates for energy licensees and industry in date order in the publications feed below.

Publications and updates

RSS Feed

Network Charge Deferral update

Published: 9th Sep 2020
Charts and data
0 Associated documents

Overall Network Charge Deferral update June-August 2020 inclusive.

Consumers’ Experiences with Energy During the Covid-19 Pandemic – Summary of Research Findings

Published: 3rd Sep 2020
Charts and data
3 Associated documents

This publication provides insights into the experiences of energy consumers during the Covid-19 lock-down in April and May 2020. It covers concerns about energy bills, experiences when contacting suppliers and awareness of support available.

Managing network charge bad debt

Published: 7th Aug 2020
Closed: 4th Sep 2020
Consultations and responses
1 Associated documents

This open letter consults on the management of network charge bad debt. Our proposals seek to enable networks to recover potential bad debts arising from COVID-19 related deferred network charge payments and to introduce an enduring solution to bad debt...

Ofgem information for energy licensees on coronavirus (COVID-19) response - 30 June update

Published: 30th Jun 2020
Guidance
0 Associated documents

Our updated work programme priorities to September 2020 and a summary of the key regulation implications.

Impact of COVID-19 on retail energy supply companies – regulatory expectations from 1 July 2020

Published: 16th Jun 2020
Open letters and correspondence
1 Associated documents

An open letter to all retail energy supply companies about their regulatory obligations during the next phase of the COVID-19 crisis.

Impact of COVID-19 on network companies – regulatory expectations from 1 July 2020

Published: 16th Jun 2020
Open letters and correspondence
1 Associated documents

An open letter to all network utilities about their regulatory obligations during the next phase of the COVID-19 crisis.

Impact of COVID-19 on the electricity system operator – regulatory expectations from 1 July 2020

Published: 16th Jun 2020
Open letters and correspondence
1 Associated documents

An open letter to Energy System Operator (ESO) about its regulatory obligations during the next phase of the COVID-19 crisis.

A new phase for managing the COVID-19 crisis

Published: 2nd Jun 2020
News and blogs
0 Associated documents

Ofgem will remain firmly focussed on customers’ needs and make sure that companies are able to adapt to their changing circumstances.

Managing the impact of COVID-19 on the energy market – relaxing network charge payment terms

Published: 2nd Jun 2020
Open letters and correspondence
1 Associated documents

An open letter to all energy suppliers, shippers and network companies about network charges during the COVID-19 crisis.

Covid-19: Amendments to RIIO-1 Network Price Control Processes for 2020

Published: 27th May 2020
Charts and data
1 Associated documents

See our summary of changes to the RIIO-1 network price control processes, including regulatory reporting arrangements, agreed for 2020 in response to the ongoing COVID-19 situation.