Coronavirus (COVID-19): information for energy licensees and industry

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Overview

Coronavirus (Covid-19) is a national issue and the government is leading the response in tackling it. Licensees and industry should continue to monitor and follow all official advice issued at www.gov.uk/coronavirus.

For now, all regulatory obligations remain in place. We will keep you updated should any regulatory obligations change.

If you have specific questions, please email us at covid19@ofgem.gov.uk.

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Quick links

You can view our latest coronavirus (COVID-19) updates for energy licensees and industry in date order in the publications feed below.

Publications and updates

  • Published: 9th Sep 2020
  • Charts and data
  • 0 Associated documents
Overall Network Charge Deferral update June-August 2020 inclusive.

  • Published: 3rd Sep 2020
  • Charts and data
  • 3 Associated documents
This publication provides insights into the experiences of energy consumers during the Covid-19 lock-down in April and May 2020. It covers concerns about energy bills, experiences when contacting suppliers and awareness of support available.

  • Published: 7th Aug 2020
  • Closed: 4th Sep 2020
  • Consultations and responses
  • 1 Associated documents
This open letter consults on the management of network charge bad debt. Our proposals seek to enable networks to recover potential bad debts arising from COVID-19 related deferred network charge payments and to introduce an enduring solution to bad debt...

  • Published: 30th Jun 2020
  • Guidance
  • 0 Associated documents
Our updated work programme priorities to September 2020 and a summary of the key regulation implications.

  • Published: 16th Jun 2020
  • Open letters and correspondence
  • 1 Associated documents
An open letter to all retail energy supply companies about their regulatory obligations during the next phase of the COVID-19 crisis.

  • Published: 16th Jun 2020
  • Open letters and correspondence
  • 1 Associated documents
An open letter to all network utilities about their regulatory obligations during the next phase of the COVID-19 crisis.

  • Published: 16th Jun 2020
  • Open letters and correspondence
  • 1 Associated documents
An open letter to Energy System Operator (ESO) about its regulatory obligations during the next phase of the COVID-19 crisis.

  • Published: 2nd Jun 2020
  • News and blogs
  • 0 Associated documents
Ofgem will remain firmly focussed on customers’ needs and make sure that companies are able to adapt to their changing circumstances.

  • Published: 2nd Jun 2020
  • Open letters and correspondence
  • 1 Associated documents
An open letter to all energy suppliers, shippers and network companies about network charges during the COVID-19 crisis.

  • Published: 27th May 2020
  • Charts and data
  • 1 Associated documents
See our summary of changes to the RIIO-1 network price control processes, including regulatory reporting arrangements, agreed for 2020 in response to the ongoing COVID-19 situation.

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