Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 2nd Oct 2009
  • Reports and plans
  • 2 Associated documents
The third Panel event explored consumer involvement in Price Controls and how tariff structures could affect energy efficiency behaviour.

  • Published: 12th Aug 2009
  • Other
  • 1 Associated documents
Ofgem commissioned Harris Interactive to conduct a research with energy customers regarding the new complaints handling standards.

  • Published: 29th Jun 2009
  • Reports and plans
  • 1 Associated documents
Harris Interactive undertook quantitative and qualitative research with customers who had made a complaint to one of the big six suppliers (in Dec 2008) to gauge satisfaction with the complaint handling process.

  • Published: 15th Apr 2009
  • Reports and plans
  • 2 Associated documents
Second Ofgem Consumer First Panel event covered indepth analysis of billing information and price metric information. A clear finding from the research is that ‘simplest is best’.

  • Published: 7th Apr 2009
  • Reports and plans
  • 1 Associated documents
This research aims to provide some context around the challenges faced by consumers in the future and what factors may influence needs and behaviour.

  • Published: 7th Apr 2009
  • Reports and plans
  • 1 Associated documents
This summary report is based on the findings from the second round of Ofgem’s Consumer First Panel events which were held in January and February 2009.

  • Published: 22nd Jan 2009
  • Reports and plans
  • 2 Associated documents
This report is based on the findings from the first round of Ofgem’s Consumer First Panel events which were held in October 2008. A total of five deliberative workshops, each lasting 3 hours, were held around Britain.

  • Published: 28th Nov 2008
  • Reports and plans
  • 1 Associated documents
FDS undertook qualitative research among non-vulnerable customers - those who had switched energy supplier recently, those who had changed but not recently and those who had never switched. Had similar behaviour to vulnerable customers.

  • Published: 28th Nov 2008
  • Reports and plans
  • 2 Associated documents
Survey conducted among domestic energy customers to investigate their attitudes and behaviour in respect of Great Britain’s energy supply market and help to establish the extent to which the market is “working” for consumers.

  • Published: 30th Oct 2008
  • Reports and plans
  • 1 Associated documents
Summary of Ofgem commissioned research into how vulnerable consumers engage with the energy market

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