Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 3rd Jun 2010
  • Charts and data, Reports and plans
  • 1 Associated documents
This research was published alongside the Review of Suppliers’ Approaches to Debt Management and Prevention in June 2010.

  • Published: 31st Mar 2010
  • Reports and plans
  • 1 Associated documents
Finding from Sixty five working day section of second workshops (January 2010).

  • Published: 12th Jan 2010
  • Reports and plans
  • 3 Associated documents
This report covers the first event with our new consumer Panel which explored consumer views on sustainable development and its context in terms of energy.

  • Published: 2nd Oct 2009
  • Reports and plans
  • 2 Associated documents
The third Panel event explored consumer involvement in Price Controls and how tariff structures could affect energy efficiency behaviour.

  • Published: 12th Aug 2009
  • Other
  • 1 Associated documents
Ofgem commissioned Harris Interactive to conduct a research with energy customers regarding the new complaints handling standards.

  • Published: 29th Jun 2009
  • Reports and plans
  • 1 Associated documents
Harris Interactive undertook quantitative and qualitative research with customers who had made a complaint to one of the big six suppliers (in Dec 2008) to gauge satisfaction with the complaint handling process.

  • Published: 15th Apr 2009
  • Reports and plans
  • 2 Associated documents
Second Ofgem Consumer First Panel event covered indepth analysis of billing information and price metric information. A clear finding from the research is that ‘simplest is best’.

  • Published: 7th Apr 2009
  • Reports and plans
  • 1 Associated documents
This research aims to provide some context around the challenges faced by consumers in the future and what factors may influence needs and behaviour.

  • Published: 7th Apr 2009
  • Reports and plans
  • 1 Associated documents
This summary report is based on the findings from the second round of Ofgem’s Consumer First Panel events which were held in January and February 2009.

  • Published: 22nd Jan 2009
  • Reports and plans
  • 2 Associated documents
This report is based on the findings from the first round of Ofgem’s Consumer First Panel events which were held in October 2008. A total of five deliberative workshops, each lasting 3 hours, were held around Britain.

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