Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 4th Nov 2010
  • Reports and plans
  • 2 Associated documents
This report is based on the fourth event for the 2009/10 Panel held between 21st June and 1st July 2010. Discussions were based on gas and electricity network companies.

  • Published: 14th Jul 2010
  • Reports and plans
  • 1 Associated documents
Research findings covering views on suppliers overarching standards of conduct, prompt pay and DNO reporting.

  • Published: 30th Jun 2010
  • Reports and plans
  • 1 Associated documents
Harris Interactive undertook quantitative research with customers who had made a complaint to one of the big six suppliers (in Dec 2009) to gauge satisfaction with suppliers complaints handling.

  • Published: 24th Jun 2010
  • Reports and plans
  • 1 Associated documents
The Panel event explored consumer views on security of supply and the mix of energy sources and generation over the next 10-15 years.

  • Published: 3rd Jun 2010
  • Charts and data, Reports and plans
  • 1 Associated documents
This research was published alongside the Review of Suppliers’ Approaches to Debt Management and Prevention in June 2010.

  • Published: 31st Mar 2010
  • Reports and plans
  • 1 Associated documents
Finding from Sixty five working day section of second workshops (January 2010).

  • Published: 12th Jan 2010
  • Reports and plans
  • 3 Associated documents
This report covers the first event with our new consumer Panel which explored consumer views on sustainable development and its context in terms of energy.

  • Published: 2nd Oct 2009
  • Reports and plans
  • 2 Associated documents
The third Panel event explored consumer involvement in Price Controls and how tariff structures could affect energy efficiency behaviour.

  • Published: 12th Aug 2009
  • Other
  • 1 Associated documents
Ofgem commissioned Harris Interactive to conduct a research with energy customers regarding the new complaints handling standards.

  • Published: 29th Jun 2009
  • Reports and plans
  • 1 Associated documents
Harris Interactive undertook quantitative and qualitative research with customers who had made a complaint to one of the big six suppliers (in Dec 2008) to gauge satisfaction with the complaint handling process.

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