Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Ipsos MORI was commissioned to conduct research to help Ofgem understand what encourages consumers to open, read and retain written communications they receive from energy suppliers.

  • Published: 24th Sep 2012
  • Reports and plans
  • 1 Associated documents
Ofgem data suggested that whilst the number of customers using DAP has increased, the number of those customers who have successfully transferred their debt to a new supplier remains low.

  • Published: 19th Sep 2012
  • Consultations and responses
  • 1 Associated documents
Outcomes of Ofgem’s Consumer Panel events on priorities for the electricity distribution network companies to help inform the strategy for RIIO ED1 - Ipsos MORI

  • Published: 6th Feb 2012
  • Reports and plans
  • 1 Associated documents
This round of workshops with Ofgem Consumer First Panellists was intended to help us understand the key pieces of information consumers need to help them review their energy options, and how they would prefer this information to be presented.

  • Published: 1st Dec 2011
  • Reports and plans
  • 2 Associated documents
Two research reports by Creative Research who was commissioned by Ofgem to carry out consumer research to gain indepth reactions to a range of proposals for making it easier for domestic consumers to compare prices and choose a better deal.

  • Published: 8th Nov 2011
  • Reports and plans
  • 1 Associated documents
Our Consumer First Panellists met earlier in the year to discuss the risks to GB gas supply continuity and to explore options for securing this in a more robust manner, through exploring the Value of Lost Load (VoLL).

  • Published: 26th Oct 2011
  • Reports and plans
  • 1 Associated documents
Price Increase Notification Letters, Summary Box on Bills, Tariff Information Labels and Annual Statements. Research report of consumer testing to support template development conducted as part of the Retail Market Review.

  • Published: 11th Jul 2011
  • Reports and plans
  • 1 Associated documents
Report based on the findings from the Panel (held in January and February 2011) which helped inform Ofgem’s work on any protections that may be needed for early movers prior to Government’s mandated smart meter roll out.

  • Published: 30th Mar 2011
  • Reports and plans
  • 1 Associated documents
Members discussed recent events in the energy industry from a customer perspective. As well as the perceived benefits & drawbacks of smart meters and what types of communications they may wish to see before, during and after the rollout programme.

  • Published: 23rd Mar 2011
  • Reports and plans
  • 2 Associated documents
Ofgem commissioned this research to identify those consumers who are high consumers but on a low income.

Pages