Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 4th Jul 2013
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned BritainThinks to conduct research with customers of energy companies to help inform proposals for the Consumer Vulnerability Strategy.

  • Published: 27th Mar 2013
  • Reports and plans
  • 1 Associated documents
Guidance on implementing information remedies as part of the Retail Market Review, covering: Summary Box on Bills, Tariff Information Label, Price Increase Notificiation letter and Annual Statement.

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Report by Ipsos MORI for Ofgem on ways to make it easier for consumers to choose the tariff that is right for them by improving tariff comparability, simplifying the structure of tariffs and improving consumer decision making.

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Ofgem Consumer First Panel - Findings from Year 4 and new participants: Fourth workshops (held in August 2012). Consumer views on Tariff Comparison Rates. Published alongside the 'Retail Market Review - Updated domestic proposals' in October 2012.

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Research report by SPA Future Thinking who was commissioned to conduct consumer research to test the likely effectiveness and impact of these bill prototypes, and to gauge consumers' expectations and preferences for this messaging more broadly.

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Research report by Insight Exchange on behalf of Ofgem to better understand consumer needs, and their expectations of energy supplier standards.

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Ofgem Consumer First Panel - Findings from Year 4: second workshops (held in March 2012). Consumer engagement with the energy market, information needs and perceptions of Ofgem. Published alongside the 'Retail Market Review - Updated domestic proposals'...

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Ipsos MORI was commissioned to conduct research to help Ofgem understand what encourages consumers to open, read and retain written communications they receive from energy suppliers.

  • Published: 24th Sep 2012
  • Reports and plans
  • 1 Associated documents
Ofgem data suggested that whilst the number of customers using DAP has increased, the number of those customers who have successfully transferred their debt to a new supplier remains low.

  • Published: 19th Sep 2012
  • Consultations and responses
  • 1 Associated documents
Outcomes of Ofgem’s Consumer Panel events on priorities for the electricity distribution network companies to help inform the strategy for RIIO ED1 - Ipsos MORI

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