Quality of Service for Gas Distribution Networks - Initial Consultation

This is the first consultation document which sets out initial thoughts on the issues associated with quality of service for Transcos eight Distribution Networks. It builds on work undertaken as part of the last Transco price control review as well as work undertaken since that time. It provides an opportunity to stand back and assess the areas of quality of service that are important to consumers and then look at whether they are appropriately incentivised through the regulatory framework.Ofgem considers this to be an open consultation which invites respondents to comment on the appropriateness of the existing regulatory framework in respect of quality of service. The document describes the current regulatory framework in gas distribution, what Ofgem considers to be the key objectives for quality of service incentives and whether the existing framework delivers to these objectives. It asks respondents to identify any gaps or weaknesses in the regulatory framework and how these may be best addressed.