Comment and moderation guidelines

We are keen to use our blog and social media channels to engage with the public. However, when posting comments, please observe our participation guidelines:

  • be respectful of others who use this site.
  • stay on topic.
  • keep comments concise.
  • do not use language that is offensive, inflammatory or provocative (this includes, but is not limited to, swearing and obscene or vulgar comments).
  • do not break the law (this includes libel, condoning illegal activity and contempt of court).
  • do not use this site for party political purposes or post information that could break election or referendum rules. This site is paid for with public money so it's inappropriate to engage in party-political activity.
  • please do not post personal information in comments such as addresses, phone numbers, e-mail addresses or other online contact details, which may relate to you or other individuals.
  • do not impersonate or falsely claim to represent a person or an organisation.
  • do not attempt to log on using another user’s account.
  • do not make any commercial endorsement or promotion of any product, service or publication. 
  • do not spam the comments board. Spamming is when you resubmit the same or similar comment across our blogs multiple times.
  • do not post unsuitable links. Unsuitable links include those that may initiate an immediate file download, or that contravene the guidelines listed above.  
  • if you are aged 16 or under, please get the permission of your parent or guardian before participating. Users without this consent are not allowed to participate.

Moderation policy

Comments will be moderated to check they comply with the participation guidelines above. If comments don’t comply they will be removed.

Here is a brief outline of how we evaluate queries put to us on our social channels via comments::

1. Is the query on topic, does it add value to the discussion and can Ofgem answer publicly?

If so, we will post a timely response.  We will not post at weekends or days which are public holidays in England.

2. Does the query raise an issue with the Ofgem website? Or is it reporting a bug or performance problem?

If so, we will alert the team responsible for fixing the issue and tell the user this has been done.

3. Does the query refer to a specific complaint or issue with an energy company?

We don't have a direct role in dealing with individual disputes or issues between customers and their energy suppliers, but do work closely with Citizens Advice and Ombudsman Services to ensure you are treated fairly. Though our social media channels, we will share relevant news and signpost help and advice content to assist consumers. If you have a specific support issue or complaint with an energy company, then we will direct you to our step-by-step guide on making an enquiry or complaint about a supplier and/or our online Consumer Help Centre

4. Does the query relate to whistleblowing?

If so, then we will refer you to our Whistleblowing advice page.

5. Does the query refer to a specific complaint against Ofgem?

If so, then we will refer you to our Complaints about Ofgem page.

6. Does the query raise a request under the Freedom of Information (FOI) Act 2000 and/or the Environmental Information Regulations 2004 (EIR)?

If so, then we will refer you to our Information requests page.