Blog comment and moderation guidelines

We are keen to use our blog to engage with the public. However, when posting comments, please observe our site participation guidelines:

  • be respectful of others who use this site
  • stay on topic
  • keep comments concise
  • do not use language that is offensive, inflammatory or provocative (this includes, but is not limited to, swearing and obscene or vulgar comments)
  • do not break the law (this includes libel, condoning illegal activity and contempt of court)
  • do not use this site for party political purposes or post information that could break election or referendum rules.  This site is paid for with public money so it's inappropriate to engage in party-political activity.
  • please do not post personal information in comments such as addresses, phone numbers, e-mail addresses or other online contact details, which may relate to you or other individuals
  • do not impersonate or falsely claim to represent a person or an organisation
  • do not attempt to log on using another user’s account 
  • do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion
  • do not spam the comments board. Spamming is when you resubmit the same or similar comment across our blogs multiple times.
  • do not post unsuitable links. Unsuitable links include those that may initiate an immediate file download, or that contravene the guidelines listed above.  
  • if you are aged 16 or under, please get the permission of your parent or guardian before participating. Users without this consent are not allowed to participate.

Moderation policy

Blog comments will be moderated to check they comply with the blog participation guidelines above. If comments don’t comply they will be removed.

Here is a brief outline of how we evaluate comments:

1. Is this comment on topic, does it add value to the discussion and can Ofgem answer publicly?

If so, we will post a timely response within 24 working hours.  We will not post at weekends or days which are public holidays in England.

2. Does this comment raise an issue with the website? Or is it reporting a bug or performance problem?

If so, we will alert the team responsible for fixing the issue and tell the user this has been done.

3. Does the comment refer to a specific complaint against an energy supplier?

If so, then please visit our making an enquiry or complaint page.