{"items":[{"id":"a9ff454b-8c4b-4969-ba92-c796eb1ee2ce","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;174996\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;The proportion of customers repaying a debt to their supplier using a prepayment meter (PPM) (%)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;8mVG4XDzJ\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the proportion of domestic gas and electricity customers who were repaying a debt to their supplier, making debt repayments through a prepayment meter (PPM), between Q1 2011 and Q2 2026.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;6648\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;At-a-glance summary\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;The proportion of domestic customers repaying debt to their supplier using a PPM has typically ranged between around 30% and 40% over the last 15 years. During 2024 the number of customers repaying debt through a PPM rose to record levels and has been trending downwards since. In Q2 2026, for electricity customers, this remained at 40%, compared to 44% in Q2 2025. For gas, the percentage of customers repaying a debt via a PPM fell to 36% from 39% in Q2 2025.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h2\u0026gt;Relevance and further information\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;When a customer is in debt to their supplier, they can repay this debt via the payment method they had previously, or a PPM can be installed to collect payments. Some customers may choose to have a PPM installed, while others may have a PPM installed to repay debts at the request of their supplier or may have a PPM installed under warrant. In general, repaying a debt through a PPM can facilitate repaying a debt over a longer period of time than would be typical for credit customers.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;A debt repayment arrangement is an arrangement to repay debts which lasts more than 91 days (13 weeks).\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/8mVG4XDzJ.png\u0022 alt=\u0022The proportion of customers repaying a debt to their supplier using a prepayment meter (PPM) (%)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EThe proportion of customers repaying a debt to their supplier using a prepayment meter (PPM) (%)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"9ed46127-e34a-48ba-bee6-afecac0bf3c7","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;174998\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Breakdown of a dual fuel bill\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;mQlfJzJ8E\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows an estimate of the different costs that make up an average dual fuel bill for a typical domestic customer of the large legacy suppliers. It is based on reported data from the large legacy suppliers\\u2019 \u0026lt;a href=\\\u0026quot;\\\/node\\\/88524\\\u0026quot;\u0026gt;annually reported statements\u0026lt;\\\/a\u0026gt; (\\u2018Consolidated Segmental Statements\\u2019) for the previous reporting year.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;For more recent data informing the levels we set for the energy price cap, see the \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/energy-data-and-research\\\/data-portal\\\/all-available-charts?keyword=breakdown%20of%20the%20default%20tariff%20price%20cap\u0026amp;amp;sort=relevance\\\u0026quot;\u0026gt;Ofgem Data Portal\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Click the \\u2018more information\\u2019 tab above for information on our methodology.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;402\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;Methodology\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;To estimate the breakdown of an average gas and electricity bill, we:\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;ol\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Took the sum of each category of cost (e.g. wholesale, network etc) and the pre-tax supply margin reported by the suppliers for gas. Did the same for electricity.\u0026lt;\\\/li\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Divided the gas sum by the total number of customers and added VAT at 5%. Did the same for electricity.\u0026lt;\\\/li\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Added together the resulting two figures to get a combined estimate of the overall cost of a dual fuel bill.\u0026lt;\\\/li\u0026gt;\\r\\n\u0026lt;\\\/ol\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Please note that chart calculations are drawn from suppliers\\u2019 reported total costs and total customer numbers, irrespective of tariff type. They will therefore reflect a mixture of the costs to supply dual fuel and single fuel customers. As such, the dual fuel breakdown is an approximation \\u2013 values may differ, for example, if electricity-only customers use more electricity than those customers who are also supplied with gas.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The data presented is based on the latest available \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt; (CSS). It may differ from the data in the suppliers externally published CSS. This is because we have made some adjustments to the way exceptional items are reported to improve comparability.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Figures relate to the suppliers\\u2019 financial years. Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Following OVO\\u2019s acquisition of SSE\\u2019s domestic supply business, the average domestic dual fuel bill for 2020 does not include OVO\\\/SSE\\u2019s data. This is because in 2020 OVO did not hold any generation licence and was not legally required to submit a Consolidated Segmental Statement.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/mQlfJzJ8E.png\u0022 alt=\u0022Breakdown of a dual fuel bill\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EBreakdown of a dual fuel bill\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"c70fc807-eb23-4a83-a792-8348c0c6d1a7","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;174999\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Large legacy suppliers: Domestic dual fuel bill breakdown over time\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;H2G7IL0vq\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart provides an estimate of the breakdown of a dual fuel bill over time for an average domestic customer of the large legacy suppliers.\u0026amp;nbsp; It is based on information reported by the large legacy suppliers in their annual \u0026lt;a href=\\\u0026quot;\\\/gas\\\/retail-market\\\/monitoring-data-and-statistics\\\/understanding-profits-big-energy-suppliers\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;. For more information, please see our page \u0026lt;a href=\\\u0026quot;\\\/electricity\\\/retail-market\\\/monitoring-data-and-statistics\\\/understanding-profits-large-energy-suppliers\\\u0026quot;\u0026gt;Understanding the profits of the large energy suppliers\u0026lt;\\\/a\u0026gt;. Earnings Before Interest and Tax (EBIT) \\u2013 which we also refer to as suppliers\\u2019 pre-tax margins \\u2013 are calculated as revenue minus costs, before accounting for taxes and interest.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) had submitted a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is now completed and will expand CSS reporting to most of the domestic and non-domestic market. This will apply to supplier financial accounts for 2023 onwards with publication 10 months after the company\\u2019s financial year end. We intend to resume the publication of these indicators as soon as new data becomes \u0026amp;nbsp;available.\u0026amp;nbsp;Read\u0026amp;nbsp;\u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications\\\/reviewing-consolidated-segmental-statements-our-decision\\\u0026quot;\u0026gt;Reviewing the Consolidated Segmental Statements \\u2013 our decision\u0026lt;\\\/a\u0026gt; for more information.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;403\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;Domestic dual fuel bill breakdown over time: At-a-glance summary\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Between 2009 and 2020, the average domestic dual fuel bill has fluctuated, reaching a peak of \\u00a31,286 in 2013. In 2020 it increased to \\u00a31,184 from \\u00a31,171 in 2019. This was mainly driven by increases in network, environmental\\\/social and operating costs reported by the large legacy suppliers. Suppliers continued to make losses on average, although these were smaller than in 2019 (the EBIT component was on average -\\u00a311 in 2020 compared to -\\u00a316 in 2019).\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Following OVO\\u2019s acquisition of SSE\\u2019s domestic supply business, the average domestic dual fuel bill for 2020 does not include OVO\\\/SSE\\u2019s data. This is because in 2020 OVO did not hold any generation licence and was not legally required to submit a Consolidated Segmental statement.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Relevance and further information\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;This indicator helps to explain the costs making up an average dual fuel bill and show the factors influencing total bills in a given year. The costs that make up a bill are wholesale costs, network costs, environmental and social obligation costs, operating costs (including depreciation and amortisation), supplier pre-tax margin and VAT.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Methodology\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;To estimate the breakdown of an average gas and electricity bill, we took the sum of each category of costs and pre-tax supply margins as reported by the suppliers for each fuel\u0026amp;nbsp;and then divided by the total number of customers for that fuel. We then added VAT at 5%\u0026amp;nbsp;and summed the implied bill components for gas and electricity together to derive an estimate of the overall costs making up a dual fuel bill.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Note that because it is based on the total costs and customer numbers reported by suppliers irrespective of their tariff type, the bill breakdown for gas will reflect a mixture of the costs of serving gas to dual fuel and single fuel customers \\u2013 and the same also applies to electricity. As such, the dual fuel breakdown should be considered an approximation\u0026amp;nbsp;in that it will reflect a combination of the costs incurred in serving gas and electricity to both dual fuel and single fuel customers (which may differ if, for example, electricity-only customers consume more electricity than those customers that are also supplied with gas).\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The data presented is based on the latest available \u0026lt;a href=\\\u0026quot;\\\/gas\\\/retail-market\\\/monitoring-data-and-statistics\\\/understanding-profits-big-energy-suppliers\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;. It may differ from the data that can be found in the supplier\\u2019s externally published Consolidated Segmental Statements. This is because we have made some adjustments to the way in which exceptional items are reported among suppliers to improve comparability.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Figures relate to the suppliers\\u2019 financial years. Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/H2G7IL0vq.png\u0022 alt=\u0022Large legacy suppliers: Domestic dual fuel bill breakdown over time\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ELarge legacy suppliers: Domestic dual fuel bill breakdown over time\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"87030064-3b42-4bd8-88d0-0bd70a1638d4","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175050\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Domestic complaints resolved by medium-sized suppliers within eight weeks (%)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;QeWkTst5F\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This graph shows complaints resolved by medium-sized energy suppliers within eight weeks from when a complaint was reported as a percentage of all complaints resolved over the period Q1 2014 to Q2 2026.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The category \\u2018medium\\u2019 refers to suppliers exceeding 1% market share in at least one fuel but remaining below 5% in both fuels. We have been using this categorisation since Q3 2020.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/QeWkTst5F.png\u0022 alt=\u0022Domestic complaints resolved by medium-sized suppliers within eight weeks (%)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EDomestic complaints resolved by medium-sized suppliers within eight weeks (%)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"2867cff9-0a11-46b5-b48b-6d93dd1f4083","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175051\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Domestic complaints resolved by medium-sized suppliers by end of next working day (%)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;KfxNUDTE_\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This graph shows complaints resolved by medium-sized energy suppliers by the end of the next working day from when a complaint was reported as a percentage of all complaints resolved over the period Q1 2014 to Q2 2026.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The category \\u2018medium\\u2019 refers to those suppliers exceeding 1% market share in at least one fuel but remaining below 5% in both fuels. We have been using this categorisation since Q3 2020.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/KfxNUDTE_.png\u0022 alt=\u0022Domestic complaints resolved by medium-sized suppliers by end of next working day (%)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EDomestic complaints resolved by medium-sized suppliers by end of next working day (%)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"193100ff-74c8-4028-9096-e19563cede04","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175052\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Gas demand and supply source by month (Great Britain)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;sWt-9ss37\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows key monthly sources of gas supplies to National Transmission System in Great Britain (England, Scotland and Wales). This does not include Northern Ireland. It also shows exports and storage injections.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;414\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h3\u0026gt;At-a-glance summary\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Total gas supply to Great Britain in Q2 2026 was lower than the previous quarter but was the same as for the equivalent period last year. The volume and percentage share from each of the main supply sources varied over the quarter.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;In Q2 2026, the total gas supply to Great Britain was 13.9bcm, down from 23.4bcm in Q1 2026. The decrease reflects the warmer spring temperatures, driving a fall in demand compared to the winter months of Q1. Compared to the equivalent time last year (Q2 2025), total gas supply remained the same at 13.9bcm.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Compared to the previous quarter (Q1 2026), United Kingdom continental shelf (UKCS) volumes decreased from 6.9bcm to 6.6bcm, and Norwegian gas supplies decreased from 7.6bcm to 5.0bcm. Supplies from these two sources accounted for 48% and 36% of the total gas supply respectively, up from shares of 29% and 32% in the previous quarter. Liquefied natural gas (LNG) decreased its share of total supply sharply from Q1 2026 (30%) to Q2 2026 (6%), with supplied volume falling from 7.1bcm to 0.8bcm, likely reflecting the impact of tighter global LNG supplies associated with the war in the Middle East. Gas withdrawn from storage facilities in Great Britain provided most of the remaining supply (11%), with a volume of 1.5bcm.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Injections into gas storage in Great Britain decreased 48% quarter-on-quarter, from 0.9bcm in Q1 2026 to 0.5bcm in Q2 2026, below volumes for the equivalent time the previous year (0.8bcm in Q2 2025). Demand for interconnector exports from Great Britain to other regions increased in Q2 2026, from 2.4bcm in Q1 2026 to 4.0bcm in Q2 2026, but were down from the same period last year (4.3bcm in Q2 2025). Interconnector exports to Ireland (via the Moffat interconnector) made up 32% (1.3bcm) of exports, with exports to mainland Europe via the Interconnector UK (IUK) and Balgzand Bacton Line (BBL) accounting for 45% (1.8bcm) and 23% (0.1bcm) of exports respectively.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a name=\\\u0026quot;_msocom_1\\\u0026quot;\u0026gt;\u0026lt;\\\/a\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Relevance and further information\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;The gas supply mix is a useful indicator of the diversity and origin of the gas supplied in Great Britain. Having diverse sources of supply suggests greater resilience for gas supply in Great Britain.\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Methodology\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Positive values represent supplies to the system in Great Britain. This includes domestic production from the United Kingdom Continental Shelf (UKCS), imports at liquefied natural gas (LNG) terminals, withdrawals from storage and imports via pipelines and interconnectors.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Negative values represent supplies from the system in Great Britain (excluding end-consumer demand). This includes injections to storage and exports via interconnectors. Great Britain has three interconnectors, linking to Belgium (IUK), the Netherlands (BBL) and Ireland and Northern Ireland (Moffat).\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;For simplicity, we have assumed gas entering at the St. Fergus terminal to be from the UKCS for the Mobil sub-terminal, and from Norway for the Shell and Total sub-terminals. This is likely to marginally overstate gas flows from Norway.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/sWt-9ss37.png\u0022 alt=\u0022Gas demand and supply source by month (Great Britain)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EGas demand and supply source by month (Great Britain)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"22f32596-2d00-40f4-9e4f-256449ef151b","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175053\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Energy spend as a percentage of total household expenditure (UK) \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;AYd3_MBwl\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This graph shows the percentage of total household expenditure spent on energy for every year since 1993. \u0026amp;nbsp;Total household expenditure includes housing costs and energy spend refers to spend on electricity, gas and other fuels. It gives figures for households in the lowest and highest 10% of incomes, as well as an average figure for all UK households.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Energy spend as a percentage of household expenditure combines two related data points from the Office for National Statistics (ONS); Household expenditure, and spending on electricity, gas and other fuels. It is presented on the basis of income deciles with the households with the lowest incomes in the lowest decile.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;415\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;At-a-glance summary\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;In 2020, UK households were spending on average 4.8% of their total expenditure on energy, up from approximately 3% in the early 2000s. In 2020, households in the lowest income decile spent 8.3% of their total expenditure on energy, up from approximately 5% in 2004. However, while the average share of energy spend in household budgets has increased since 2004, in 2020 it was at a similar level to that in 1993.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;In 2015 the ONS changed how it reported data, from reporting the calendar year to the financial year. \u0026amp;nbsp;From 2015-16 the chart reflects financial years rather than calendar years.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Relevance\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Energy is an essential service required for health and wellbeing. Consuming below the level of accepted thermal comfort may have serious health consequences, while worrying about how to meet fuel bills can also have\u0026amp;nbsp;\u0026lt;a href=\\\u0026quot;http:\\\/\\\/www.cse.org.uk\\\/pdf\\\/you_just_have_to_get_by.pdf\\\u0026quot;\u0026gt;psychological effects\u0026lt;\\\/a\u0026gt;.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/AYd3_MBwl.png\u0022 alt=\u0022Energy spend as a percentage of total household expenditure (UK) \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EEnergy spend as a percentage of total household expenditure (UK) \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"e19b507f-378d-4af3-9f8d-aeaad4c144d3","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175054\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Domestic complaints received by all suppliers per 100,000 customer accounts (GB)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;RqVIyifZ-\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the total number of complaints reported quarterly by each energy supplier group per 100,000 customer accounts between Q2 2014 and Q2 2026.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;3248\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;In each quarter, we update the suppliers included in each group, reflecting new entries and exits from the domestic market during the same period. We also add those existing suppliers for which a historic trend of complaints data has become available.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;In this chart, the data points for Q2 2026 include complaints for the following suppliers: large (British Gas, EDF, E.ON, Scottish Power, Ovo, Octopus Energy), medium (So Energy, Utilita, Utility Warehouse) and a selection of small suppliers (E, Ecotricity, Fuse Energy, Outfox Energy, Good Energy, Green Energy UK, Tulo Energy, Tru Energy, Y\\u00fc Energy).\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;From Q3 2020, the following classification applies: the category \\u2018large\\u2019 refers to those suppliers whose market share exceeds 5% in at least one fuel, \\u2018medium\\u2019 refers to those exceeding 1% in at least one fuel, but remaining below 5% in both fuels, and \\u2018small\\u2019 refers to suppliers with a market share below 1% in both fuels.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/RqVIyifZ-.png\u0022 alt=\u0022Domestic complaints received by all suppliers per 100,000 customer accounts (GB)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EDomestic complaints received by all suppliers per 100,000 customer accounts (GB)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"f7a802c4-f5b7-4dfb-8682-9c951c1261ce","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175055\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Gas prices: day-ahead contracts \\u2013 monthly average (Great Britain)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;YFsS4g98P\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the average price of gas for next day delivery on the wholesale market in Great Britain (England, Scotland and Wales). This does not include Northern Ireland.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The data until 28 February 2021 comes from a third-party Price Reporting Agency\\u2019s price assessment of over-the-counter trading through brokers. See full explanation of that methodology\u0026amp;nbsp;\u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.icis.com\\\/compliance\\\/documents\\\/european-spot-gas-markets-methodology-esgm-29-january-2021\\\/\\\u0026quot;\u0026gt;here\u0026lt;\\\/a\u0026gt;.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;From 1 March 2021, the data is Ofgem analysis of broker data and is an average monthly price weighted by volume. The data is averaged by month and covers around a 16-year time period.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;416\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h3\u0026gt;At-a-glance summary\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;The key factors influencing day ahead gas prices are:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;ul type=\\\u0026quot;disc\\\u0026quot;\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e883349a60897f81831b5731c7698108c\\\u0026quot;\u0026gt;Temperature, which\u0026amp;nbsp;impacts\u0026amp;nbsp;demand for heating households and industry.\u0026amp;nbsp;\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e368ab7ee8bb1998bf27de1a7d0508515\\\u0026quot;\u0026gt;European gas demand,\u0026amp;nbsp;which\u0026amp;nbsp;impacts\u0026amp;nbsp;competition between Great Britain and European countries for pipeline gas and\u0026amp;nbsp;liquefied natural gas (LNG).\u0026amp;nbsp;\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e84643c8dd48f32936269efdb81ab1ba3\\\u0026quot;\u0026gt;Gas-for-power demand, which is driven by overall Great Britain power demand and availability of renewable\u0026amp;nbsp;power\u0026amp;nbsp;generation.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;Given these factors can vary\u0026amp;nbsp;substantially from\u0026amp;nbsp;day-to-day, we typically see much more\u0026amp;nbsp;price\u0026amp;nbsp;volatility in day-ahead contracts compared to forward contract\u0026amp;nbsp;prices.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The average day-ahead price for April was lower than observed in March, likely a result of the market having absorbed a significant increase in risk premia following the outbreak of war in the Middle East and the stopping of Liquefied Natural Gas (LNG) shipments through the Strait of Hormuz. Increased competition from Asia had pushed short-term prices significantly higher in March and some of this increase was recovered in April.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Prices remained elevated across May relative to pre-conflict levels, increasing through the month as a result of increased European demand for cooling as heatwaves hit the continent and conflict hostilities ramped up again. The announced ceasefire agreement in June decreased prices again, but still at an elevated level compared to before the start of the US-Iran war.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Please note that due to suppliers buying longer-term contracts to manage risk,\u0026amp;nbsp;and the related\u0026amp;nbsp;methodology\u0026amp;nbsp;for calculating the default tariff price cap, these prices have\u0026amp;nbsp;very little\u0026amp;nbsp;impact on the price cap level.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/YFsS4g98P.png\u0022 alt=\u0022Gas prices: day-ahead contracts \u2013 monthly average (Great Britain)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EGas prices: day-ahead contracts \u2013 monthly average (Great Britain)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"01e6d9b1-beff-4ad8-98c3-5c8091eb973c","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175056\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Electricity prices: day-ahead baseload contracts - monthly average (Great Britain)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;n9WSDfgxc\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the price of electricity for delivery the next working day at a constant \\u2018baseload\\u2019 rate on the wholesale market in Great Britain (England, Scotland and Wales). This does not include Northern Ireland.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The data until 28 February 2021 comes from a third-party Price Reporting Agency\\u2019s price assessment of over-the-counter trading through brokers.\u0026amp;nbsp;See full explanation of that\u0026amp;nbsp;methodology\u0026amp;nbsp;\u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.icis.com\\\/compliance\\\/documents\\\/european-spot-gas-markets-methodology-esgm-29-january-2021\\\/\\\u0026quot;\u0026gt;here\u0026lt;\\\/a\u0026gt;.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;From 1 March 2021, the data is Ofgem analysis of broker data and is an average monthly price weighted by volume. The data is averaged by month and covers around a 16-year period.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;417\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;At-a-glance summary\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;The key factors influencing day ahead electricity prices are:\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;ul type=\\\u0026quot;disc\\\u0026quot;\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;eb75ae9a7489a5a1cc4c059fb30d27a18\\\u0026quot;\u0026gt;Levels of renewable generation, particularly\u0026amp;nbsp;wind. Forecasts of higher wind typically encourage lower day-ahead prices and an expectation of lower reliance on more expensive gas-fired generation. Given variability in wind forecasts, this can cause significant volatility in day-ahead electricity prices.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;ed07a88eef9f2c5d190e0c5c385b5ec15\\\u0026quot;\u0026gt;Natural gas and carbon prices.\u0026amp;nbsp;Gas-fired generators often set the price in the market as\u0026amp;nbsp;it is\u0026amp;nbsp;the most expensive source of electricity and,\u0026amp;nbsp;given Great\u0026amp;nbsp;Britain\\u2019s\u0026amp;nbsp;reliance on gas-fired generators, gas and carbon prices have a strong influence on day-ahead\u0026amp;nbsp;electricity\u0026amp;nbsp;prices.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e98bbc35ad0f3ae0156cbb7d28e354d99\\\u0026quot;\u0026gt;European energy prices.\u0026amp;nbsp;Great Britain\u0026amp;nbsp;trades electricity with Western and Northern European countries via interconnectors, particularly France, often on an import basis. When\u0026amp;nbsp;Great Britain\u0026amp;nbsp;is expected to be reliant on interconnector imports,\u0026amp;nbsp;British\u0026amp;nbsp;prices must be high enough to attract electricity from other markets.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;The average day-ahead power price decreased in April relative to March, tracking falls in short-term gas prices as markets adjusted to the war in the Middle East. However, prices increased again in May and June to the highest levels since January 2025.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The primary driver for significant increases in day-ahead power prices was due to extreme heat in Europe and its impact on generation, particularly nuclear and hydro which are both impacted by the availability of water. The extreme heat also pushed up cooling demand across the continent and resulted in the National Energy System Operator (NESO) in Great Britain issuing its first Summer Electricity Margin Notice (EMN) to notify market participants that additional generation capacity may be required.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Please note that due to suppliers buying longer-term contracts to manage risk,\u0026amp;nbsp;and the related\u0026amp;nbsp;methodology\u0026amp;nbsp;for calculating the default tariff price cap, these prices have\u0026amp;nbsp;very little\u0026amp;nbsp;impact on the price cap level.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h2\u0026gt;Relevance and further information\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;Day-ahead prices show how markets have reflected supply and demand fundamentals close to real time, physical delivery. They impact on, but trade differently, to the contracts for future delivery shown above.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/n9WSDfgxc.png\u0022 alt=\u0022Electricity prices: day-ahead baseload contracts - monthly average (Great Britain)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EElectricity prices: day-ahead baseload contracts - monthly average (Great Britain)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"6803a404-2bbc-4063-a9f3-ae0ceac7fc64","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175058\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Gas trading volumes and monthly churn ratio by platform (Great Britain)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;Qrefv0-ZN\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the total monthly volumes of gas traded in across different trading platforms in Great Britain (England, Scotland and Wales). This does not include Northern Ireland. The churn ratio is also shown.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;419\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h3\u0026gt;At-a-glance summary\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;The average traded volume of gas contracts decreased in Q2 2026 compared to the previous quarter and the same period the year prior. The average churn rate also decreased quarter-on-quarter, marking a reversal of the upward trend observed since 2022.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Total traded volumes reduced to an average of 68bcm per month across Q2 2026, with a total of 203bcm for the quarter. This was substantially down on the 370bcm traded over Q1 2026 and below the 242bcm traded the year before, in Q2 2025. The change in season from winter to summer between quarters accounted for much of the reduction in volume, while the conflict in the Middle East has also driven reduced trading in the market since it commenced at the end of February this year.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The majority of gas trades continue to be carried out via exchanges, with 69% of volume over Q2 2026, while the remainder was over-the-counter (OTC). Traded volumes on ICE fell from an average of 88bcm per month in Q1 2026 to 46bcm in Q2 2026 (down from 56bcm in Q2 2025). OTC average monthly volumes decreased from 36bcm to 21bcm quarter-on-quarter (down from 25bcm in Q2 2025).\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Churn for Q2 2026 was 15.9, down 1% from the previous quarter at 16.1, marking a reversal in an otherwise upward trend observed in every quarter since the 2022 gas crisis. However, churn increased year-on-year, up from 13.1 average observed for Q2 2025 and remained above the average observed in Q4 2020 (14.4), demonstrating improved liquidity over the long-term.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a name=\\\u0026quot;_msocom_1\\\u0026quot;\u0026gt;\u0026lt;\\\/a\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Relevance and further information\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Churn is one metric used to assess market liquidity. It shows how often a unit of gas is traded before it is delivered to end consumers.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Liquidity is an important feature of mature markets, often reflecting a large number of buyers and sellers. Liquid markets also facilitate new entry by making it easier to buy and sell gas at a good price. For example, in a liquid market a new supplier can more easily enter the market and buy the gas they need to cover their consumers\\u2019 demand whilst also having confidence in the price they are paying for that gas.\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Methodology\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Churn ratios are calculated as a 12-month rolling average by dividing the total gas volumes traded during these 12 months by total gas demand.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Trading data is based on total volumes from over-the-counter trading (from the LEBA trade association) and the major gas exchanges (ICE and ICE Endex).\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Physical delivery data is sourced from National Grid.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;** From February 2021, we have altered our methodology when calculating total traded over-the-counter gas volumes. We no longer attain data from the LEBA trade association. We calculate total traded gas volumes from data received directly from OTC brokers, which together represent the majority of the market.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;***As of January 2024, we no longer calculate churn as a monthly ratio. Instead, we calculate the churn ratio as a rolling 12-month average to better align the timeframe of contract forward trading with that of energy delivery to end consumers.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/Qrefv0-ZN.png\u0022 alt=\u0022Gas trading volumes and monthly churn ratio by platform (Great Britain)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EGas trading volumes and monthly churn ratio by platform (Great Britain)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"17049d8b-229d-4efd-b81f-fae46ba77f81","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175059\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Electricity trading volumes and churn ratio by month and platform (Great Britain)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;xGcqovNPN\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;The chart shows total monthly volumes of electricity traded across different trading platforms in Great Britain (England, Scotland and Wales). This does not include Northern Ireland. The churn ratio is also shown.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;420\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h3\u0026gt;At-a-glance summary\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;The average traded volume of electricity contracts decreased in Q2 2026 compared to the previous quarter, though slightly increased compared to the same period last year. The average churn rate continues to increase quarter-on-quarter, reaching the highest value observed since Q1 2021.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Total traded volumes decreased to 71TWh on average per month across Q2 2026, with a total of 212TWh for the quarter. This was down on the 290TWh traded over Q1 2026 and below the 226TWh traded the year before, in Q2 2025.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The majority of power trades continue to be carried out over-the-counter (OTC), with 65% of volume over Q2 2026, while the remainder was via exchanges. OTC average monthly volumes reduced from 66TWh in Q1 2026 to 46TWh in Q2 2026 (down from 51TWh in Q2 2025). Trading on ICE decreased from 10TWh to 7TWh quarter-to-quarter (7.1TWh in Q2 2025), EPEX reduced from 10TWh to 9TWh (9TWh in Q2 2025), and N2EX reduced from 10TWh to 9 TWh (up slightly from 8 TWh in Q2 2025).\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The average churn ratio in Q2 2026 was 3.30, up 1% from the previous quarter at 3.26. Churn also increased year-on-year, up 11% from 2.98 in Q2 2025. Churn has been trending upwards each quarter since Q1 2023.\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Relevance and further information\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Churn is one metric used to assess market liquidity. It shows how often a unit of electricity is traded before it is delivered to end consumers. Liquidity is an important feature of mature markets, often reflecting a large number of buyers and sellers.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Liquid markets also facilitate new entry by making it easier to buy and sell electricity at a good price. For example, in a liquid market a new supplier can more easily enter the market and buy the electricity they need to cover their consumers\\u2019 demand whilst also having confidence in the price they are paying for that electricity.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Volumes on the respective platforms tend to reflect the time horizon of the contracts traded and are not reflective of the total contribution to market liquidity.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Methodology\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Churn ratios are calculated as a 12-month rolling average by dividing the total traded electricity volumes traded during these 12 months by total electricity demand.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Trading data are based on total volumes from over-the-counter trading (sourced from ICIS) and the major electricity exchanges (ICE, EPEX SPOT and N2EX)\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;** From February 2021, we have altered our methodology when calculating total traded over-the-counter electricity volumes. We no longer attain data from the LEBA trade association. We calculate total traded electricity volumes from data received directly from OTC brokers, which together represent the majority of the market.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;*As of January 2024,\u0026amp;nbsp;we no longer calculate churn as a monthly ratio. Instead, we calculate the churn ratio as a rolling 12-month average to better align the timeframe of contract forward trading with that of energy delivery to end consumers.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Physical demand data is sourced from DESNZ Energy trends.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/xGcqovNPN.png\u0022 alt=\u0022Electricity trading volumes and churn ratio by month and platform (Great Britain)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EElectricity trading volumes and churn ratio by month and platform (Great Britain)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"d3141130-7018-41e2-a06c-f93b742f3593","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175062\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Spark and dark spreads (Great Britain)  \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;RbkixPAU1\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;The chart shows clean spark and dark spreads in Great Britain (England, Scotland and Wales). This does not include Northern Ireland. The spark and dark spreads indicate the average revenue a power station can expect from generating a unit of electricity during \\u2018baseload\\u2019 operation, after fuel and carbon costs.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Clean spark spreads refer to gas generation, and clean dark spreads refer to coal generation. Low, central and high efficiency assumptions refer to 45%, 50% and 60% efficiencies for Combined Cycle Gas Turbines (CCGT), respectively.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;423\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h3\u0026gt;At-a-glance summary\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;The average day-ahead clean spark spread decreased in Q2 2026 compared to the previous quarter though increased in comparison to the same period last year. The spark spread reflects the profitability of gas-fired power generation, with a negative value indicating that it would not be profitable for a gas-fired power plant to operate in the day-ahead market.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The average clean spark spread in Q2 2026 was \\u2013\\u00a31.83\\\/MWh, compared to \\u2013\\u00a31.69\\\/MWh in the previous quarter (Q1 2026) and \\u2013\\u00a35.59\\\/MWh in the same period last year (Q2 2025). The average baseload power price for Q2 2026 was \\u00a3100.82\\\/MWh, up 9% from \\u00a392.62MWh in Q1 2026. The average UK carbon price in Q2 2026 was \\u00a352.20\\\/metric ton CO2e, down 1% from \\u00a352.85\\\/metric ton CO2e in the previous quarter (Q1 2026) but up 6% from \\u00a349.41\\\/metric ton CO2e in the same period last year (Q2 2025).\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The decrease in the average day-ahead spark spread between quarters was driven by the Middle East conflict that has pushed gas prices much higher than power prices, which have increased relatively modestly in comparison. An increase in relative gas prices compared to power prices means gas-fired power plants see a rise in their fuel costs that cannot be offset by the parallel increase in power prices, decreasing the spread and decreasing their profitability. An increase in carbon prices would also drive a rise in costs for gas generators, while a reduction in the carbon price could contribute to an increase in spark spread \\u2013 all else held equal.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The last coal power station in Great Britain ceased operation on 30 September 2024, with Q3 2024 the last quarter to feature coal generation as part of the electricity mix. As such, dark spreads are no longer being updated in the Wholesale Market Indicators. \u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Relevance and further information\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Clean spark and dark spreads give some insight into the profitability of coal and gas-fired generation. As such this is a good indication of which kinds of plants are likely to operate or whether investment in new plants is likely.\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Methodology\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Dark and spark spreads are calculated using the following fuel efficiency assumptions. The efficiencies used are:\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; Dark = 35 %\u0026lt;br\u0026gt;- \u0026amp;nbsp; \u0026amp;nbsp;Spark (central efficiency) = 50 %, Spark (high efficiency) = 60 %, Spark (low efficiency) = 45 %.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Day ahead contracts for both gas and electricity are used within the spark spread calculation. Day-ahead power and the current month coal price is used within the dark spread calculation.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;To calculate clean spark and dark spreads, we use the Carbon Price Support and the benchmark of EU ETS (December) contract price. The Carbon Price Support was calculated into the spark and dark spreads from January 2021: this was updated within our Wholesale Market Indicator from August 2022 onwards.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;From 19th of May 2021, we have switched to the UKA December price instead of the EU ETS: this update was made within our Wholesale Market Indicator from August 2021 onwards.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/RbkixPAU1.png\u0022 alt=\u0022Spark and dark spreads (Great Britain)  \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ESpark and dark spreads (Great Britain)  \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"89a40be4-694e-417f-9aaa-750348734408","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175063\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Price volatility of gas and electricity by month: day-ahead contracts (Great Britain)  \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;3lBLuuDsP\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the monthly average of volatility for gas, electricity baseload and electricity peakload prices based on day-ahead contracts in Great Britain (England, Scotland and Wales). This does not include Northern Ireland.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;424\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h3\u0026gt;At-a-glance summary\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Price volatility decreased for day-ahead gas contracts in Q2 2026 compared to the previous quarter, though was higher than in the same period last year (Q2 2025). Volatility increased for both baseload and peakload power prices comparing across both the previous quarter and the equivalent quarter last year.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;For day-ahead gas contracts, the volatility decreased by 34 percentage points from Q1 2026 to Q2 2026 and increased by 21 percentage points compared to Q2 2025. The decrease in quarter-to-quarter volatility was driven by the start of the Middle East conflict occurring in Q1 2026 causing a significant increase in prices with strong price variation between days. In Q2 2026, prices settled at a lower level and with less variability as the conflict entered a more stable state. However, volatility was still higher in Q2 2026 than in the same period last year when there was less risk sentiment in the market.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Volatility in day-ahead baseload power prices increased by 30 percentage points quarter-on-quarter and by 18 percentage points year-on-year. Peakload power price volatility rose by 236 percentage points quarter-on-quarter and by 5 percentage points year-on-year. The volatility in the day-ahead power market was driven mostly by changes in renewable generation day-to-day, with wind generation in particular varying from very low wind days (where prices are typically higher) to very high wind days (where prices can drop to very low levels). The strong swings that can occur between days drives greater volatility in the day-ahead power market, particularly peakload, than is typically observed in the gas market for the day-ahead contract.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;Relevance and further information\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Price volatility is an important market indicator for a range of reasons. For example:\u0026lt;\\\/p\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e3f4466086fb7d1ef47f4d7c669f6dd1f\\\u0026quot;\u0026gt;Companies with capacity that can flexibly increase or decrease their supply of gas or electricity can profit from high volatility by increasing output when prices are high and decreasing output when prices are low. Such companies include gas storage facilities and gas-fired power stations, and to a lesser degree batteries and hydro storage.\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e8dfff74f3504baf2ad23f0856d1b989a\\\u0026quot;\u0026gt;High levels of volatility can challenge smaller companies where they are less able to access credit and collateral.\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;h3\u0026gt;Methodology\u0026lt;\\\/h3\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e8e7c8bdbf0e4147b1657b771f2f95646\\\u0026quot;\u0026gt;The monthly calculation takes the logarithmic differences of daily average prices (for the day-ahead contract) across two consecutive trading days. These are used to calculate the relative standard deviation on a rolling monthly basis (21 trading days).\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;ec626b3819dbdca8802783eb61ed4810d\\\u0026quot;\u0026gt;The calculation of volatility for electricity baseload is calculated based on the standard deviation on a rolling monthly basis, multiplying the standard deviation for the last 21 trading days\\u2019 data by the square root of 21.\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;edc3df112bd4a7dfb5c5effdcbc486b21\\\u0026quot;\u0026gt;For gas and electricity peakload we show volatility calculations on annual terms, multiplying the standard deviation for the last 21 trading days\\u2019 data by the square root of the number of trading days in a year (252 trading days).\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e4fc946b03e5871aa0074a2483fe3bc36\\\u0026quot;\u0026gt;Volatility values are usually expressed as a percentage, so the annual value is finally multiplied by 100.\u0026lt;\\\/li\u0026gt;\u0026lt;li data-list-item-id=\\\u0026quot;e60be0bd6129caac34926e1048a1ac365\\\u0026quot;\u0026gt;All volatility values for a given month are then averaged together to get a single monthly data point.\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/3lBLuuDsP.png\u0022 alt=\u0022Price volatility of gas and electricity by month: day-ahead contracts (Great Britain)  \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EPrice volatility of gas and electricity by month: day-ahead contracts (Great Britain)  \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"b13a6aaf-b4ae-4987-b1ce-c1e3ffc9e4ac","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175068\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Pre-tax domestic supply margins of large legacy suppliers, combined gas and electricity\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;8B-hJWi3T\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the combined gas and electricity pre-tax domestic supply margins of the large legacy suppliers.\u0026amp;nbsp;It is based on information reported by the large legacy suppliers in their annual \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) had submitted a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is now completed and will expand CSS reporting to most of the domestic and non-domestic market. This will apply to supplier financial accounts for 2023 onwards with publication 10 months after the company\\u2019s financial year end. We intend to resume the publication of these indicators as soon as new data becomes available.\u0026amp;nbsp;Read\u0026amp;nbsp;\u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications\\\/reviewing-consolidated-segmental-statements-our-decision\\\u0026quot;\u0026gt;Reviewing the Consolidated Segmental Statements \\u2013 our decision\u0026lt;\\\/a\u0026gt; for more information.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;429\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pre-tax supply margins of the large legacy suppliers: At-a-glance summary\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Between 2009 and 2017, the average combined gas and electricity pre-tax domestic supply margin across the large legacy suppliers grew from around 1% to around 4%, with significant differences between the suppliers\\u2019 margins. From 2018, profits earned by the large legacy suppliers continued to vary substantially, but generally showed a decline, becoming negative on average in 2019 and remaining negative for the following two years.\u0026lt;a name=\\\u0026quot;_Hlk80165914\\\u0026quot;\u0026gt;\u0026lt;\\\/a\u0026gt;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;In 2021, British Gas was the only supplier with a positive margin which stayed relatively stable at 1.73% compared to 1.75% in 2020. ScottishPower had the lowest margin at -9.08%, showing a significant drop from -1.99% in 2020. EDF also recorded a negative margin at -5.49%, a decline from -4.04% in 2021. No data was available for OVO and E.ON in 2021.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;In 2020 two acquisitions took place, OVO purchased SSE\\u2019s domestic supply business and E.ON acquired npower. When a supplier does not hold a generation licence they are not legally required to submit a Consolidated Segmental Statement, which has been the case for OVO\\\/SSE since 2020 and for E.ON\\\/npower since 2021.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Relevance and further information\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;This chart helps us understand trends in profits in the domestic supply market and how they differ between suppliers.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Methodology\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The supply margins shown in this chart are the ratio between a company\\u2019s Earnings Before Interest and Taxes (EBIT) - the \\u2018pre-tax margin\\u2019 - and its total revenues from supplying gas and electricity.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;A supplier\\u2019s pre-tax margin is calculated by subtracting from a company\\u2019s total revenue its total direct costs, total indirect costs (such as operating costs), depreciation and amortisation for supplying energy.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Figures are calculated using information from companies\\u2019 annual \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;. They relate to the suppliers\\u2019 financial years. Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The data in this chart may differ from the data that can be found in the company\\u2019s externally-published Consolidated Segmental Statements. This is because we have made some adjustments to the way in which exceptional items are reported among suppliers to improve comparability.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/8B-hJWi3T.png\u0022 alt=\u0022Pre-tax domestic supply margins of large legacy suppliers, combined gas and electricity\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EPre-tax domestic supply margins of large legacy suppliers, combined gas and electricity\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"3bc9ec7f-c1bd-415c-a854-3da98ffa928a","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175070\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Large suppliers: Internal and external switching rate by fuel type (GB) \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;HWyINkP5W\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the proportion of monthly internal switches for domestic gas and electricity customer accounts for the six largest suppliers. As a benchmark, the chart also shows monthly external switching rates (ie to another supplier) for the whole market.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Due to the current lack of available data on internal switching, we have paused the publication of this indicator. We intend to resume it as soon as possible and apologise for any inconvenience this may cause.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;431\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;At-a-glance summary\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;Internal switching rates among the six largest suppliers have been consistently higher than external switching rates, with regular seasonal spikes in Spring and Autumn.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;There was a break in the usual seasonal fall in both internal and external switching rates in Q2 2018. There was a large increase in the internal switching rate for both electricity and gas. In Q4 2018 the internal and external switching rates fell to levels below the corresponding rates in the previous year. In Q1 2019, both internal and external switching rates increased again and reached higher values than in Q1 2018. In Q2 2019, the internal switching rates were lower than those in Q2 2018, but remained above the level of external switching rates. In Q4 2019, the average internal switching rates over the quarter were lower compared to those in Q4 2018, but consistently remained above the level of external switching rates.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h2\u0026gt;Relevance and further information\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;Together, internal and external switching rates provide a more comprehensive indicator of how engaged consumers are in the domestic retail energy market.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;To note, we also publish monthly switching numbers separately. The two sets of data use different sources, and run to different timescales.\u0026lt;\\\/p\u0026gt;\u0026lt;h2\u0026gt;Methodology\u0026amp;nbsp;\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;Internal total switching refers to a customer changing tariff, payment method or account management (online\\\/offline) with their existing supplier.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Internal tariff switching only includes tariff changes that, as a minimum, represent \u0026amp;lsquo;active choices\u0026amp;rsquo;.\u0026amp;nbsp;For example, the observed switch from a \u0026amp;lsquo;dead\u0026amp;rsquo; tariff or an existing fixed tariff to a default standard variable tariff may not reflect an active choice and is not included in the internal tariff\u0026amp;nbsp;switching rate.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/HWyINkP5W.png\u0022 alt=\u0022Large suppliers: Internal and external switching rate by fuel type (GB) \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ELarge suppliers: Internal and external switching rate by fuel type (GB) \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"cb1d2d64-8578-4ca6-964a-6c398b582a62","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175071\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Average switching time for domestic customers (GB)  \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;mNr9TnQsn\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows a month-on-month view of the average time it takes for a domestic customer to switch supplier.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Due to the change of data source to Communications Company data (DCC) and current lack of available data relative to average switching time, we have paused the publication of this indicator. We intend to resume it as soon as practical and apologise for any inconvenience this may cause.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;432\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;At-a-glance summary\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;The average switching time for electricity has been relatively steady since the end of 2014 between\u0026amp;nbsp;13\u0026amp;nbsp;and 17 days\u0026amp;nbsp;until July 2022. A significant reduction,\u0026amp;nbsp;down to between 6 and 8 days, has taken place since\u0026amp;nbsp;August 2022 up to September 2024.\u0026amp;nbsp;This reflects the entry into effect of the switching arrangements under the Switching Programme on 18 July 2022.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The average switching time for gas fell from more than 20 days in 2014 to around 15-20 days in 2015. Between 2016 and July 2022 it has been fluctuating mostly between 17 and 18 days. Due to the lack of available information, the gas average switching time could not be updated after August 2022.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Relevance and further information\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;The average switching time is a useful indicator of how long a switch takes to complete. This affects a customer\\u2019s incentive and ability to take advantage of the best offers available in the market.\u0026lt;\\\/p\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Methodology\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/h3\u0026gt;\u0026lt;p\u0026gt;Supply licences require licensees to take all reasonable steps to complete a transfer 21 days after the end of the 14 day cooling-off period (or after an earlier date during the cooling-off if agreed with the customer).\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Switching time is measured here by the number of calendar days it takes from when a supplier submits a switching request to the transfer taking place. We source our data from distribution network operators, so our analysis does not reflect the time taken by the supplier to submit a switching request, which may happen at the end or during the cooling-off period, nor the additional time to process the contract with the customer.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;As of July 2017, supply points connected to independent gas transporters are included in the gas data provided by Xoserve.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/mNr9TnQsn.png\u0022 alt=\u0022Average switching time for domestic customers (GB)  \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EAverage switching time for domestic customers (GB)  \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"fef8b149-41c0-4962-80f8-eec50fcd5cfb","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175072\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Total number of new renewable heating systems approved\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;6O2d-NwIv\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This graph shows the total number of new renewable heating systems approved under the Domestic RHI scheme for each technology type. The term \u0026#039;new\u0026#039; refers to heating systems that were installed and commissioned on or after 9 April 2014, regardless of submission date.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/6O2d-NwIv.png\u0022 alt=\u0022Total number of new renewable heating systems approved\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ETotal number of new renewable heating systems approved\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"ff0ee098-24ac-4585-8a58-5d6fc60b3d59","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175073\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;The number of heating systems approved for Registered Social Landlords\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;prXgiD5hy\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This graph shows the total number of heating systems owned by Registered Social Landlords that have been approved under the Domestic RHI scheme for each technology type.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/prXgiD5hy.png\u0022 alt=\u0022The number of heating systems approved for Registered Social Landlords\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EThe number of heating systems approved for Registered Social Landlords\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"987876d6-ee73-4120-8598-381cf133f4d7","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175074\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Customer satisfaction: Six large electricity suppliers\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;0UkDDFW8o\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;We expect certain things from our energy suppliers, like being able to contact them when we need to and clear utility bills we can understand.\u0026amp;nbsp;You can use this chart to compare how the six large electricity suppliers perform on these, alongside other customer satisfaction measures. The data comes from the GfK Energy Research Panel and covers the period between\u0026amp;nbsp;January and March 2017.\u0026amp;nbsp;From January 2017 onwards, a new methodology for the customer satisfaction survey has been used.\u0026amp;nbsp;Please see the more information tab for details.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;This chart is currently under review and is not being updated.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;434\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;This data comes from the GfK Energy Research Panel. It\u0026amp;rsquo;s a semi-continuous, nationally representative panel of 10,000 homes in Great Britain. The panel provides ongoing satisfaction and switching information. The data is not for commercial use.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Customers were asked the question \u0026amp;#39;How satisfied are you with the service you get from your current supplier?\u0026amp;rsquo;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;In 2017 Gfk changed their methodology in a number of ways that affect the comparability of data, wave on wave. From 2017 this data comes from an online survey, whereas prior to 2017, surveys were done online and over the phone. Also, prior to 2017, the five metrics presented were asked on a 5 point satisfaction scale. Customers were asked the extent they were satisfied with each aspect, and answered either very satisfied, fairly satisfied, neither satisfied nor dissatisfied, fairly dissatisfied, very dissatisfied.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;From 2017 these answer scales have changed. Overall satisfaction, ease of contact and ease of understanding bill are now asked on 7 point scales. For these metrics we now show the data for those who said extremely satisfied, very satisfied or fairly satisfied. Recommendation is now asked on a scale of 0-10. We are showing data for customers who said that their likelihood to recommend their supplier on a scale of 0-10 was 8 or above. The question on suppliers valuing customers has remained a 5 point scale and so the data presented remains the same (those who answered very satisfied or fairly satisfied). \u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/0UkDDFW8o.png\u0022 alt=\u0022Customer satisfaction: Six large electricity suppliers\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ECustomer satisfaction: Six large electricity suppliers\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"38334dc7-2954-4601-ab09-c446d86dca43","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175075\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Customer satisfaction: Six large gas suppliers\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;0UkDDFW8o\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;We expect certain things from our energy suppliers, like being able to contact them when we need to and clear utility bills we can understand.\u0026amp;nbsp;You can use this chart to compare how the six large gas suppliers perform on these, alongside other customer satisfaction measures. The data comes from the GfK Energy Research Panel and covers the period between\u0026amp;nbsp;January and March 2017. From January 2017 onwards, a new methodology for the customer satisfaction survey has been used.\u0026amp;nbsp;Please see the more information tab for details.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;This chart is currently under review and is not being updated.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;435\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;This data comes from the GfK Energy Research Panel. It\u0026amp;rsquo;s a semi-continuous, nationally representative panel of 10,000 homes in Great Britain. The panel provides ongoing satisfaction and switching information. The data is not for commercial use.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Customers were asked the question \u0026amp;#39;How satisfied are you with the service you get from your current supplier?\u0026amp;rsquo;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;In 2017 Gfk changed their methodology in a number of ways that affect the comparability of data, wave on wave. From 2017 this data comes from an online survey, whereas prior to 2017, surveys were done online and over the phone. Also, prior to 2017, the five metrics presented were asked on a 5 point satisfaction scale. Customers were asked the extent they were satisfied with each aspect, and answered either very satisfied, fairly satisfied, neither satisfied nor dissatisfied, fairly dissatisfied, very dissatisfied.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;From 2017 these answer scales have changed. Overall satisfaction, ease of contact and ease of understanding bill are now asked on 7 point scales. For these metrics we now show the data for those who said extremely satisfied, very satisfied or fairly satisfied. Recommendation is now asked on a scale of 0-10. We are showing data for customers who said that their likelihood to recommend their supplier on a scale of 0-10 was 8 or above. The question on suppliers valuing customers has remained a 5 point scale and so the data presented remains the same (those who answered very satisfied or fairly satisfied). \u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ECustomer satisfaction: Six large gas suppliers\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"21ef3703-e7ee-45c9-9aa2-17e5fb0aeb3d","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175076\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Electricity suppliers: Disconnections for debt (GB) \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;Y3WFmDAeS\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows domestic electricity suppliers\\u2019 disconnections for debt between January 2023 and December 2023 (Q1-Q4 2023).\u0026amp;nbsp;Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic gas customers due to debt.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;436\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At\\u2013a-glance summary\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic electricity customers due to debt.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Relevance and further information\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Suppliers must only use disconnection as a last resort. They must not disconnect customers in debt unless they have offered a range repayment options and have exhausted all available means to recover a debt.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/Y3WFmDAeS.png\u0022 width=\u00221500\u0022 height=\u00221000\u0022 alt=\u0022Electricity suppliers: Disconnections for debt (GB) \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EElectricity suppliers: Disconnections for debt (GB) \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"1346b166-85c4-4c27-985d-0abbb4ad671d","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175077\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Gas suppliers: Disconnections for debt (GB)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;EgWZUbOyx\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows domestic gas suppliers\\u2019 disconnections for debt between January 2023 and December 2023 (Q1-Q4 2023). Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic gas customers due to debt.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;437\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At\\u2013a-glance summary\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic gas customers due to debt.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Relevance and further information\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Suppliers must only use disconnection as a last resort. They must not disconnect customers in debt unless they have offered a range repayment options and have exhausted all available means to recover a debt.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/EgWZUbOyx.png\u0022 width=\u00221500\u0022 height=\u00221000\u0022 alt=\u0022Gas suppliers: Disconnections for debt (GB)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EGas suppliers: Disconnections for debt (GB)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"46115abb-5dca-47f7-8020-7b38e51e5470","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175078\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Electricity prepayment meter customers: Average weekly debt repayment rates (\\u00a3)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;ioDAqyvJr\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the average weekly debt repayment rates for customers who had a domestic electricity prepayment meter (PPM) installed to repay debt during the period between January 2025 and December 2025.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;438\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;At-a-glance summary\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;The average weekly debt repayment rate across all suppliers was \\u00a36.01. This ranged between \\u00a32.69 per week for Utilita customers, whereas Tru Energy customers paid \\u00a317.17 per week towards their debt on average.\u0026lt;\\\/p\u0026gt;\u0026lt;h2\u0026gt;Relevance and further information\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;Suppliers must offer the customer an option to pay for their electricity and gas through a PPM to recover debt where it is safe and reasonably practicable in all circumstances for the customer to do so.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;Only suppliers who had PPM customers repaying a debt during at least 1 of the 4 quarters are shown on the graph. For each supplier shown on the graph, we have calculated a weighted average of the last 4 quarters based on the total number of new PPM installs for debt for each supplier in the 4 quarters.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/ioDAqyvJr.png\u0022 alt=\u0022Electricity prepayment meter customers: Average weekly debt repayment rates (\u00a3)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EElectricity prepayment meter customers: Average weekly debt repayment rates (\u00a3)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"}],"meta":{"count":188,"facets":[{"id":"facet_industry_sector","label":"Industry sector","path":"facet_industry_sector","terms":[{"value":"1610","label":"Distribution Network","active":false},{"value":"1605","label":"Generation and Wholesale Market","active":false},{"value":"1609","label":"Supply and Retail Market","active":false},{"value":"1612","label":"Transmission Network","active":false}]},{"id":"facet_fuel_type","label":"Fuel type","path":"facet_fuel_type","terms":[{"value":"1606","label":"Electricity","active":false},{"value":"1611","label":"Gas","active":false}]},{"id":"facet_programmes","label":"Programme name","path":"facet_programmes","terms":[{"value":"704","label":"Electricity distribution price control 2015-2023 (RIIO-ED1)","active":false},{"value":"702","label":"Gas distribution price control 2013-2021 (RIIO-GD1)","active":false},{"value":"677","label":"Default Tariff Cap","active":false},{"value":"700","label":"Transmission price control 2013-2021 (RIIO-T1)","active":false},{"value":"679","label":"Switching programme","active":false}]},{"id":"facet_scheme_name","label":"Scheme name","path":"facet_scheme_name","terms":[{"value":"1623","label":"FIT","active":false},{"value":"1620","label":"ECO","active":false},{"value":"1625","label":"RO","active":false},{"value":"1621","label":"Domestic RHI","active":false},{"value":"1622","label":"Non-Domestic RHI","active":false},{"value":"1627","label":"WHD","active":false},{"value":"6164","label":"BUS","active":false},{"value":"6320","label":"Great British Insulation Scheme","active":false}]}]}}