{"items":[{"id":"9ed46127-e34a-48ba-bee6-afecac0bf3c7","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;174998\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Breakdown of a dual fuel bill\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;mQlfJzJ8E\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows an estimate of the different costs that make up an average dual fuel bill for a typical domestic customer of the large legacy suppliers. It is based on reported data from the large legacy suppliers\\u2019 \u0026lt;a href=\\\u0026quot;\\\/node\\\/88524\\\u0026quot;\u0026gt;annually reported statements\u0026lt;\\\/a\u0026gt; (\\u2018Consolidated Segmental Statements\\u2019) for the previous reporting year.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;For more recent data informing the levels we set for the energy price cap, see the \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/energy-data-and-research\\\/data-portal\\\/all-available-charts?keyword=breakdown%20of%20the%20default%20tariff%20price%20cap\u0026amp;amp;sort=relevance\\\u0026quot;\u0026gt;Ofgem Data Portal\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Click the \\u2018more information\\u2019 tab above for information on our methodology.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;402\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;Methodology\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;To estimate the breakdown of an average gas and electricity bill, we:\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;ol\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Took the sum of each category of cost (e.g. wholesale, network etc) and the pre-tax supply margin reported by the suppliers for gas. Did the same for electricity.\u0026lt;\\\/li\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Divided the gas sum by the total number of customers and added VAT at 5%. Did the same for electricity.\u0026lt;\\\/li\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Added together the resulting two figures to get a combined estimate of the overall cost of a dual fuel bill.\u0026lt;\\\/li\u0026gt;\\r\\n\u0026lt;\\\/ol\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Please note that chart calculations are drawn from suppliers\\u2019 reported total costs and total customer numbers, irrespective of tariff type. They will therefore reflect a mixture of the costs to supply dual fuel and single fuel customers. As such, the dual fuel breakdown is an approximation \\u2013 values may differ, for example, if electricity-only customers use more electricity than those customers who are also supplied with gas.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The data presented is based on the latest available \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt; (CSS). It may differ from the data in the suppliers externally published CSS. This is because we have made some adjustments to the way exceptional items are reported to improve comparability.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Figures relate to the suppliers\\u2019 financial years. Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Following OVO\\u2019s acquisition of SSE\\u2019s domestic supply business, the average domestic dual fuel bill for 2020 does not include OVO\\\/SSE\\u2019s data. This is because in 2020 OVO did not hold any generation licence and was not legally required to submit a Consolidated Segmental Statement.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/mQlfJzJ8E.png\u0022 alt=\u0022Breakdown of a dual fuel bill\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EBreakdown of a dual fuel bill\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"c70fc807-eb23-4a83-a792-8348c0c6d1a7","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;174999\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Large legacy suppliers: Domestic dual fuel bill breakdown over time\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;H2G7IL0vq\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart provides an estimate of the breakdown of a dual fuel bill over time for an average domestic customer of the large legacy suppliers.\u0026amp;nbsp; It is based on information reported by the large legacy suppliers in their annual \u0026lt;a href=\\\u0026quot;\\\/gas\\\/retail-market\\\/monitoring-data-and-statistics\\\/understanding-profits-big-energy-suppliers\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;. For more information, please see our page \u0026lt;a href=\\\u0026quot;\\\/electricity\\\/retail-market\\\/monitoring-data-and-statistics\\\/understanding-profits-large-energy-suppliers\\\u0026quot;\u0026gt;Understanding the profits of the large energy suppliers\u0026lt;\\\/a\u0026gt;. Earnings Before Interest and Tax (EBIT) \\u2013 which we also refer to as suppliers\\u2019 pre-tax margins \\u2013 are calculated as revenue minus costs, before accounting for taxes and interest.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) had submitted a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is now completed and will expand CSS reporting to most of the domestic and non-domestic market. This will apply to supplier financial accounts for 2023 onwards with publication 10 months after the company\\u2019s financial year end. We intend to resume the publication of these indicators as soon as new data becomes \u0026amp;nbsp;available.\u0026amp;nbsp;Read\u0026amp;nbsp;\u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications\\\/reviewing-consolidated-segmental-statements-our-decision\\\u0026quot;\u0026gt;Reviewing the Consolidated Segmental Statements \\u2013 our decision\u0026lt;\\\/a\u0026gt; for more information.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;403\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;Domestic dual fuel bill breakdown over time: At-a-glance summary\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Between 2009 and 2020, the average domestic dual fuel bill has fluctuated, reaching a peak of \\u00a31,286 in 2013. In 2020 it increased to \\u00a31,184 from \\u00a31,171 in 2019. This was mainly driven by increases in network, environmental\\\/social and operating costs reported by the large legacy suppliers. Suppliers continued to make losses on average, although these were smaller than in 2019 (the EBIT component was on average -\\u00a311 in 2020 compared to -\\u00a316 in 2019).\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Following OVO\\u2019s acquisition of SSE\\u2019s domestic supply business, the average domestic dual fuel bill for 2020 does not include OVO\\\/SSE\\u2019s data. This is because in 2020 OVO did not hold any generation licence and was not legally required to submit a Consolidated Segmental statement.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Relevance and further information\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;This indicator helps to explain the costs making up an average dual fuel bill and show the factors influencing total bills in a given year. The costs that make up a bill are wholesale costs, network costs, environmental and social obligation costs, operating costs (including depreciation and amortisation), supplier pre-tax margin and VAT.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Methodology\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;To estimate the breakdown of an average gas and electricity bill, we took the sum of each category of costs and pre-tax supply margins as reported by the suppliers for each fuel\u0026amp;nbsp;and then divided by the total number of customers for that fuel. We then added VAT at 5%\u0026amp;nbsp;and summed the implied bill components for gas and electricity together to derive an estimate of the overall costs making up a dual fuel bill.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Note that because it is based on the total costs and customer numbers reported by suppliers irrespective of their tariff type, the bill breakdown for gas will reflect a mixture of the costs of serving gas to dual fuel and single fuel customers \\u2013 and the same also applies to electricity. As such, the dual fuel breakdown should be considered an approximation\u0026amp;nbsp;in that it will reflect a combination of the costs incurred in serving gas and electricity to both dual fuel and single fuel customers (which may differ if, for example, electricity-only customers consume more electricity than those customers that are also supplied with gas).\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The data presented is based on the latest available \u0026lt;a href=\\\u0026quot;\\\/gas\\\/retail-market\\\/monitoring-data-and-statistics\\\/understanding-profits-big-energy-suppliers\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;. It may differ from the data that can be found in the supplier\\u2019s externally published Consolidated Segmental Statements. This is because we have made some adjustments to the way in which exceptional items are reported among suppliers to improve comparability.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Figures relate to the suppliers\\u2019 financial years. Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/H2G7IL0vq.png\u0022 alt=\u0022Large legacy suppliers: Domestic dual fuel bill breakdown over time\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ELarge legacy suppliers: Domestic dual fuel bill breakdown over time\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"faa4a85b-0050-4314-94e6-c06bbb39a69c","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175000\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Aggregate profits in %: supply segment\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;1ttr03JPN\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;The graph and data table show the profit margin (profit before interest and tax divided by revenue) as a percentage (%) across the supply segment from 2009 to 2020.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Five companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/1ttr03JPN.png\u0022 alt=\u0022Aggregate profits in %: supply segment\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EAggregate profits in %: supply segment\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"344c17cf-9a29-45bc-9431-ad1787f45f9c","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175001\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Application process\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;mJwO5WMnd\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart presents the status of Non-Domestic RHI applications and accreditations at quarterly intervals since the scheme began, split by key categories.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Figures may be subject to change.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/mJwO5WMnd.png\u0022 alt=\u0022Application process\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EApplication process\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"78688236-4761-4f85-8343-32c550e21748","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175002\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Total accredited capacity by country (%)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;0qQ53N8P8\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;The figures are based on active full accreditations from June 2014. Before June 2014 the figures included all preliminary and full approvals. Figures may be subject to change.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/0qQ53N8P8.png\u0022 alt=\u0022Total accredited capacity by country (%)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ETotal accredited capacity by country (%)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"3bfc3fc3-31e8-4c9e-9c08-55a3267cdc12","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175003\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Total accredited capacity - cumulative (MW)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;TlN419l77\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;These figures are based on active full accreditations from June 2014. Before June 2014 the figures included preliminary and full approvals. Figures may be subject to change.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/TlN419l77.png\u0022 alt=\u0022Total accredited capacity - cumulative (MW)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ETotal accredited capacity - cumulative (MW)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"4b0c4e1b-092a-4a8b-a7e8-710f4c0273e3","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175004\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Total periodic support payments - cumulative (\\u00a3m)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;AAWy0zrVd\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;Periodic\u0026amp;nbsp;support payments\u0026amp;nbsp;are made based on quarterly heat data submitted by participants (with the first payments made in March 2012).\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/AAWy0zrVd.png\u0022 alt=\u0022Total periodic support payments - cumulative (\u00a3m)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ETotal periodic support payments - cumulative (\u00a3m)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"c1e5db0f-df81-4404-b537-7793b064497a","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175005\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Accredited installations and registered biomethane producers by country (%)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;SHlCCthnE\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;These figures are based on active full Non-Domestic RHI accreditations from June 2014. Before June 2014 the figures included preliminary and full approvals. Figures may be subject to change.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/SHlCCthnE.png\u0022 alt=\u0022Accredited installations and registered biomethane producers by country (%)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EAccredited installations and registered biomethane producers by country (%)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"1e5c9ce9-9b3f-4ba6-a9a8-32ab558cb2c4","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175017\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Total fines and redress payments since 2010\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;E-nZ_3blQ\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This graph details the sums paid by energy companies following Ofgem compliance and enforcement actions since 2010. These include fines (statutory penalties which are paid directly to the Treasury) and voluntary redress payments (where we come to an arrangement with a company to make payments that will directly benefit consumers, such as those made to Ofgem\u0026#039;s Voluntary Redress Fund).\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/E-nZ_3blQ.png\u0022 alt=\u0022Total fines and redress payments since 2010\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ETotal fines and redress payments since 2010\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"41ee6a4b-0d67-49fc-b3ad-9461dc85a666","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175018\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Aggregate profits of the large legacy energy suppliers: Generation and supply (\\u00a3 million)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;MM1Btf0AM\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;The graph and data table show the aggregate profits in \\u00a3 million across the generation and non-domestic and domestic supply segments from 2009 to 2020.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Five companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/MM1Btf0AM.png\u0022 alt=\u0022Aggregate profits of the large legacy energy suppliers: Generation and supply (\u00a3 million)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EAggregate profits of the large legacy energy suppliers: Generation and supply (\u00a3 million)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"e09c3898-e83b-4c5a-af54-0c5b6fc48b47","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175019\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Generation profits in \\u00a3 million by supplier\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;NDl4MOgJE\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the aggregate profits of the large legacy suppliers across the generation segment from 2009 to 2019. It is based on reported data from the large legacy suppliers\\u2019 annual \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Five of the suppliers (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December whereas SSE\\u2019s financial year runs from April to March.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/NDl4MOgJE.png\u0022 alt=\u0022Generation profits in \u00a3 million by supplier\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EGeneration profits in \u00a3 million by supplier\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"61b81135-c5b3-4030-8d39-b172889b7cdc","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175020\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Domestic supply profits in \\u00a3 million by supplier\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;E0RlroSzb\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the aggregate profits of the large legacy suppliers across the domestic supply segment from 2009 to 2019. It is based on reported data from\u0026amp;nbsp;the large legacy suppliers\\u2019 annual \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December whereas SSE\\u2019s financial year runs from April to March.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/E0RlroSzb.png\u0022 alt=\u0022Domestic supply profits in \u00a3 million by supplier\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EDomestic supply profits in \u00a3 million by supplier\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"8cecce3f-c8b6-4a5f-b526-d2e6b7b17986","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175021\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot; Non-domestic supply profits in \\u00a3 million by supplier \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;GvNIJDdwb\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the aggregate profits of the large legacy suppliers across the non-domestic supply segment from 2009 to 2019. It is based on reported data from the large legacy suppliers\\u2019 annual \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/GvNIJDdwb.png\u0022 alt=\u0022 Non-domestic supply profits in \u00a3 million by supplier \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003E Non-domestic supply profits in \u00a3 million by supplier \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"b13a6aaf-b4ae-4987-b1ce-c1e3ffc9e4ac","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175068\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Pre-tax domestic supply margins of large legacy suppliers, combined gas and electricity\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;8B-hJWi3T\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the combined gas and electricity pre-tax domestic supply margins of the large legacy suppliers.\u0026amp;nbsp;It is based on information reported by the large legacy suppliers in their annual \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) had submitted a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is now completed and will expand CSS reporting to most of the domestic and non-domestic market. This will apply to supplier financial accounts for 2023 onwards with publication 10 months after the company\\u2019s financial year end. We intend to resume the publication of these indicators as soon as new data becomes available.\u0026amp;nbsp;Read\u0026amp;nbsp;\u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications\\\/reviewing-consolidated-segmental-statements-our-decision\\\u0026quot;\u0026gt;Reviewing the Consolidated Segmental Statements \\u2013 our decision\u0026lt;\\\/a\u0026gt; for more information.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;429\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pre-tax supply margins of the large legacy suppliers: At-a-glance summary\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Between 2009 and 2017, the average combined gas and electricity pre-tax domestic supply margin across the large legacy suppliers grew from around 1% to around 4%, with significant differences between the suppliers\\u2019 margins. From 2018, profits earned by the large legacy suppliers continued to vary substantially, but generally showed a decline, becoming negative on average in 2019 and remaining negative for the following two years.\u0026lt;a name=\\\u0026quot;_Hlk80165914\\\u0026quot;\u0026gt;\u0026lt;\\\/a\u0026gt;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;In 2021, British Gas was the only supplier with a positive margin which stayed relatively stable at 1.73% compared to 1.75% in 2020. ScottishPower had the lowest margin at -9.08%, showing a significant drop from -1.99% in 2020. EDF also recorded a negative margin at -5.49%, a decline from -4.04% in 2021. No data was available for OVO and E.ON in 2021.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;In 2020 two acquisitions took place, OVO purchased SSE\\u2019s domestic supply business and E.ON acquired npower. When a supplier does not hold a generation licence they are not legally required to submit a Consolidated Segmental Statement, which has been the case for OVO\\\/SSE since 2020 and for E.ON\\\/npower since 2021.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Relevance and further information\u0026lt;\\\/strong\u0026gt;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;This chart helps us understand trends in profits in the domestic supply market and how they differ between suppliers.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Methodology\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The supply margins shown in this chart are the ratio between a company\\u2019s Earnings Before Interest and Taxes (EBIT) - the \\u2018pre-tax margin\\u2019 - and its total revenues from supplying gas and electricity.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;A supplier\\u2019s pre-tax margin is calculated by subtracting from a company\\u2019s total revenue its total direct costs, total indirect costs (such as operating costs), depreciation and amortisation for supplying energy.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Figures are calculated using information from companies\\u2019 annual \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt;. They relate to the suppliers\\u2019 financial years. Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The data in this chart may differ from the data that can be found in the company\\u2019s externally-published Consolidated Segmental Statements. This is because we have made some adjustments to the way in which exceptional items are reported among suppliers to improve comparability.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/8B-hJWi3T.png\u0022 alt=\u0022Pre-tax domestic supply margins of large legacy suppliers, combined gas and electricity\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EPre-tax domestic supply margins of large legacy suppliers, combined gas and electricity\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"38334dc7-2954-4601-ab09-c446d86dca43","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175075\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Customer satisfaction: Six large gas suppliers\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;0UkDDFW8o\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;We expect certain things from our energy suppliers, like being able to contact them when we need to and clear utility bills we can understand.\u0026amp;nbsp;You can use this chart to compare how the six large gas suppliers perform on these, alongside other customer satisfaction measures. The data comes from the GfK Energy Research Panel and covers the period between\u0026amp;nbsp;January and March 2017. From January 2017 onwards, a new methodology for the customer satisfaction survey has been used.\u0026amp;nbsp;Please see the more information tab for details.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;This chart is currently under review and is not being updated.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;435\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;This data comes from the GfK Energy Research Panel. It\u0026amp;rsquo;s a semi-continuous, nationally representative panel of 10,000 homes in Great Britain. The panel provides ongoing satisfaction and switching information. The data is not for commercial use.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Customers were asked the question \u0026amp;#39;How satisfied are you with the service you get from your current supplier?\u0026amp;rsquo;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;In 2017 Gfk changed their methodology in a number of ways that affect the comparability of data, wave on wave. From 2017 this data comes from an online survey, whereas prior to 2017, surveys were done online and over the phone. Also, prior to 2017, the five metrics presented were asked on a 5 point satisfaction scale. Customers were asked the extent they were satisfied with each aspect, and answered either very satisfied, fairly satisfied, neither satisfied nor dissatisfied, fairly dissatisfied, very dissatisfied.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;From 2017 these answer scales have changed. Overall satisfaction, ease of contact and ease of understanding bill are now asked on 7 point scales. For these metrics we now show the data for those who said extremely satisfied, very satisfied or fairly satisfied. Recommendation is now asked on a scale of 0-10. We are showing data for customers who said that their likelihood to recommend their supplier on a scale of 0-10 was 8 or above. The question on suppliers valuing customers has remained a 5 point scale and so the data presented remains the same (those who answered very satisfied or fairly satisfied). \u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ECustomer satisfaction: Six large gas suppliers\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"21ef3703-e7ee-45c9-9aa2-17e5fb0aeb3d","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175076\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Electricity suppliers: Disconnections for debt (GB) \u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;Y3WFmDAeS\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows domestic electricity suppliers\\u2019 disconnections for debt between January 2023 and December 2023 (Q1-Q4 2023).\u0026amp;nbsp;Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic gas customers due to debt.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;436\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At\\u2013a-glance summary\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic electricity customers due to debt.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Relevance and further information\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Suppliers must only use disconnection as a last resort. They must not disconnect customers in debt unless they have offered a range repayment options and have exhausted all available means to recover a debt.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/Y3WFmDAeS.png\u0022 width=\u00221500\u0022 height=\u00221000\u0022 alt=\u0022Electricity suppliers: Disconnections for debt (GB) \u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EElectricity suppliers: Disconnections for debt (GB) \u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"1346b166-85c4-4c27-985d-0abbb4ad671d","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175077\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Gas suppliers: Disconnections for debt (GB)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;EgWZUbOyx\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows domestic gas suppliers\\u2019 disconnections for debt between January 2023 and December 2023 (Q1-Q4 2023). Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic gas customers due to debt.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;437\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At\\u2013a-glance summary\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Between January and December 2023 (Q1-Q4 2023) no supplier disconnected domestic gas customers due to debt.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Relevance and further information\u0026lt;\\\/em\u0026gt;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Suppliers must only use disconnection as a last resort. They must not disconnect customers in debt unless they have offered a range repayment options and have exhausted all available means to recover a debt.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/EgWZUbOyx.png\u0022 width=\u00221500\u0022 height=\u00221000\u0022 alt=\u0022Gas suppliers: Disconnections for debt (GB)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EGas suppliers: Disconnections for debt (GB)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"726726a5-e702-4192-af8e-b7495a0ce055","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175146\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Customer satisfaction: Ease of contacting supplier (GB)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;HwsiUcYVX\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the proportion of domestic energy consumers who found it easy or difficult to contact their supplier as well as consumers who are neutral about contacting their supplier.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The data comes from a tracking survey conducted for Ofgem by BMG Research. This survey started in 2018 and is conducted at regular intervals. We use feedback from this survey to inform compliance engagement with individual suppliers, where appropriate.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The question asked in the survey which relates to this chart is:\u0026lt;\\\/p\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li\u0026gt;Thinking about the last time you tried to contact [supplier name] how easy or difficult did you find it to contact them?\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;Ease of contact is answered on a five point scale, as follows: very difficult, fairly difficult, neither easy nor difficult, fairly easy, and very easy. Respondents could also select I have not tried to contact my supplier \\u2013 these respondents are added to neither easy nor difficult, and shown as neutral in the graph.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Please note: in the research reports published in the consumer research pages of the Ofgem website, respondents who said they have not tried to contact their supplier are filtered out from the sample before calculations are made. This results in different estimates of the proportions of consumers who say they found it easy or difficult to contact their supplier.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;504\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;This data comes from a dedicated energy satisfaction survey commissioned by Ofgem in conjunction with Citizens Advice. Each survey wave is based on a representative sample of at least 3,400 domestic energy bill payers around Great Britain.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;A mixed mode methodology is used to collect data for the survey. In each wave, 200 interviews are completed face to face for those consumers with low or no internet access. A further 200 participants are recruited through email, to include consumers who are seldom heard in research as they are less likely to appear on research panels. The remainder of the responses are collected via an online survey. Different participants take part each time.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The survey measures consumer satisfaction with their energy supplier across different dimensions of satisfaction, such as customer service, billing, contacting suppliers, and switching processes.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Some consumers use different suppliers for electricity and gas. If a consumer has electricity and gas in their home and uses the same supplier for both fuels, then their answers relate to that supplier. If they have both fuels but use a different supplier for each, they are randomly allocated to one of the suppliers and they then answer the survey about that supplier. If they have electricity only, then their answers relate to the electricity supplier.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/HwsiUcYVX.png\u0022 alt=\u0022Customer satisfaction: Ease of contacting supplier (GB)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ECustomer satisfaction: Ease of contacting supplier (GB)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"a9c02a5e-51af-4126-a8b0-781019abaddf","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175147\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Customer satisfaction: Switching process (GB)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;V14P-9qfH\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the proportion of domestic energy consumers who have switched suppliers in the past 12 months who are satisfied or very satisfied with the following elements of the switching process.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li\u0026gt;Ease of comparing suppliers and their prices\u0026lt;\\\/li\u0026gt;\u0026lt;li\u0026gt;The switching process overall\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;The data comes from a tracking survey conducted for Ofgem and Citizens Advice by BMG Research. This survey started in 2018 and is conducted at regular intervals. We use feedback from this survey to inform compliance engagement with individual suppliers, where appropriate.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The questions asked in the survey which relates to this chart are:\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Using a scale of 1 to 5 please can you tell me how dissatisfied or satisfied you were with the following aspects of your switch to another supplier:\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li\u0026gt;Ease of comparing suppliers and their prices\u0026lt;\\\/li\u0026gt;\u0026lt;li\u0026gt;The switching process overall\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;Satisfaction metrics are answered on a five-point scale: very dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied, and very satisfied.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;505\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;This data comes from a dedicated energy satisfaction survey commissioned by Ofgem in conjunction with Citizens Advice. Each survey wave is based on a representative sample of at least 3,400 domestic energy bill payers around Great Britain.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;A mixed mode methodology is used to collect data for the survey. In each wave, 200 interviews are completed face to face for those consumers with low or no internet access. A further 200 participants are recruited through email, to include consumers who are seldom heard in research as they are less likely to appear on research panels. The remainder of the responses are collected via an online survey. Different participants take part each time.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The survey measures consumer satisfaction with their energy supplier across different dimensions of satisfaction, such as customer scervice, billing, contacting suppliers, and switching processes.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Some consumers use different suppliers for electricity and gas. If a consumer has electricity and gas in their home and uses the same supplier for both fuels, then their answers relate to that supplier. If they have both fuels but use a different supplier for each, they are randomly allocated to one of the suppliers and they then answer the survey about that supplier. If they have electricity only, then their answers relate to the electricity supplier.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/V14P-9qfH.png\u0022 alt=\u0022Customer satisfaction: Switching process (GB)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ECustomer satisfaction: Switching process (GB)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"0ecc784e-7a85-4257-98a4-860b2b20b119","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175148\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Customer satisfaction: Billing (GB)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;kEI44bOZy\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the proportion of domestic energy consumers who are satisfied, or very satisfied, with the following elements of bills from their energy supplier.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li\u0026gt;Ease of understanding the bill\u0026lt;\\\/li\u0026gt;\u0026lt;li\u0026gt;Accuracy of the bill\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;The data comes from a tracking survey conducted for Ofgem and Citizens Advice by BMG Research. This survey started in 2018 and is conducted at regular intervals. We use feedback from this survey to inform compliance engagement with individual suppliers, where appropriate.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The questions asked in the survey which relates to this chart are:\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Please can you tell me how dissatisfied or satisfied you are with the following aspects of [supplier name]\\u2019s bills:\u0026lt;\\\/p\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li\u0026gt;Ease of understanding the bill\u0026lt;\\\/li\u0026gt;\u0026lt;li\u0026gt;The accuracy of your bill (i.e. how much you think your household uses and how much you pay\\\/owe)\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;Satisfaction metrics are answered on a five point scale: very dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied, and very satisfied.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Due to an error in the survey script, no data is available for this chart from the wave conducted in January February 2024.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;506\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More Information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;This data comes from a dedicated energy satisfaction survey commissioned by Ofgem in conjunction with Citizens Advice. Each survey wave is based on a representative sample of at least 3,400 domestic energy bill payers around Great Britain.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;A mixed mode methodology is used to collect data for the survey. In each wave, 200 interviews are completed face to face for those consumers with low or no internet access. A further 200 participants are recruited through email, to include consumers who are seldom heard in research as they are less likely to appear on research panels. The remainder of the responses are collected via an online survey. Different participants take part each time.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The survey measures consumer satisfaction with their energy supplier across different dimensions of satisfaction, such as customer service, billing, contacting suppliers, and switching processes.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Some consumers use different suppliers for electricity and gas. If a consumer has electricity and gas in their home and uses the same supplier for both fuels, then their answers relate to that supplier. If they have both fuels but use a different supplier for each, they are randomly allocated to one of the suppliers and they then answer the survey about that supplier. If they have electricity only, then their answers relate to the electricity supplier.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/kEI44bOZy.png\u0022 alt=\u0022Customer satisfaction: Billing (GB)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ECustomer satisfaction: Billing (GB)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"978b3ab5-5d3f-42b1-89d3-38eee7704c3f","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175149\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Customer satisfaction: Overall customer service (GB)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;k5Xb3BNyg\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows the proportion of domestic energy consumers who are satisfied or very satisfied with the customer service from their energy supplier. This chart shows customer service satisfaction at a total market level, then split by large, medium, and small suppliers.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The data comes from a tracking survey conducted for Ofgem and Citizens Advice by BMG Research. This survey started in 2018 and is conducted at regular intervals. We use feedback from this survey to inform compliance engagement with individual suppliers, where appropriate.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The question asked in the survey which relates to this chart is:\u0026lt;\\\/p\u0026gt;\u0026lt;ul\u0026gt;\u0026lt;li\u0026gt;Overall, how satisfied or dissatisfied are you with the customer service you have received from [supplier name]?\u0026lt;\\\/li\u0026gt;\u0026lt;\\\/ul\u0026gt;\u0026lt;p\u0026gt;Satisfaction metrics are answered on a five-point scale: very dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied, and very satisfied.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;507\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;h2\u0026gt;Methodology\u0026lt;\\\/h2\u0026gt;\u0026lt;p\u0026gt;This data comes from a dedicated energy satisfaction survey commissioned by Ofgem in conjunction with Citizens Advice. Each survey wave is based on a representative sample of at least 3,400 domestic energy bill payers around Great Britain.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;A mixed mode methodology is used to collect data for the survey. In each wave, 200 interviews are completed face to face for those consumers with low or no internet access. A further 200 participants are recruited through email, to include consumers who are seldom heard in research as they are less likely to appear on research panels. The remainder of the responses are collected via an online survey. Different participants take part each time.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;The survey measures consumer satisfaction with their energy supplier across different dimensions of satisfaction, such as customer service, billing, contacting suppliers, and switching processes.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;Some consumers use different suppliers for electricity and gas. If a consumer has electricity and gas in their home and uses the same supplier for both fuels, then their answers relate to that supplier. If they have both fuels but use a different supplier for each, they are randomly allocated to one of the suppliers and they then answer the survey about that supplier. If they have electricity only, then their answers relate to the electricity supplier.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/k5Xb3BNyg.png\u0022 alt=\u0022Customer satisfaction: Overall customer service (GB)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003ECustomer satisfaction: Overall customer service (GB)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"6dd811a7-cde0-437d-ba31-3a5b21daf2ff","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175120\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Warm Home Discount: Total expenditure by obligated suppliers in scheme year 12 (2022-23)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;r16QmISPp\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows how much suppliers spent fulfilling their obligations in 2022-23 of the Warm Home Discount.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;They are also allocated targets based on their share of the domestic GB energy market.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;For more on the scheme elements and how they work, see our overview page at \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/environmental-programmes\\\/social-programmes\\\/warm-home-discount-whd\\\u0026quot;\u0026gt;Warm Home Discount\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;We update this chart on an annual basis.\u0026amp;nbsp; Click the three bar icon in the top right of this chart to download the date or an image.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/r16QmISPp.png\u0022 alt=\u0022Warm Home Discount: Total expenditure by obligated suppliers in scheme year 12 (2022-23)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EWarm Home Discount: Total expenditure by obligated suppliers in scheme year 12 (2022-23)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"c14bdc05-8d30-4224-8688-477492a9e1f8","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175121\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Warm Home Discount: Percentage spend by nation at scheme year 12 (2022-23)\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;fYfgXGCOG\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows how much suppliers spent fulfilling their obligations in 2022-23 of the Warm Home Discount.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;They are also allocated targets based on their share of the domestic GB energy market.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;For more on the scheme elements and how they work, see our overview page at \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/environmental-programmes\\\/social-programmes\\\/warm-home-discount-whd\\\u0026quot;\u0026gt;Warm Home Discount\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\u0026lt;p\u0026gt;We update this chart on an annual basis.\u0026amp;nbsp; Click the three bar icon in the top right of this chart to download the date or an image.\u0026lt;\\\/p\u0026gt;\u0026quot;,\u0026quot;included\u0026quot;:[]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/fYfgXGCOG.png\u0022 alt=\u0022Warm Home Discount: Percentage spend by nation at scheme year 12 (2022-23)\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EWarm Home Discount: Percentage spend by nation at scheme year 12 (2022-23)\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"},{"id":"79fa2af5-d2b3-4669-8803-d6848756b729","bundle":"chart","type":"node","markup":"\n\n\n\u003Cdiv class=\u0022c-teaser border-b-2 border-surface-primary-keyline py-fl-md\u0022\u003E\n  \u003Cbutton type=\u0022button\u0022 class=\u0022c-teaser__link group flex flex-col w-full h-full flex flex-col items-center animate-hover-no-underline md:grid md:grid-cols-2 md:gap-fl-md\u0022 data-js-chart-modal-button data-js-chart-modal-data=\u0027{\u0026quot;id\u0026quot;:\u0026quot;175086\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;Breakdown of a gas bill\u0026quot;,\u0026quot;chart\u0026quot;:\u0026quot;ffnaeKO8D\u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;This chart shows an estimate of the different costs that make up an average gas bill for a typical domestic customer of the large legacy suppliers. It is based on reported data from the large legacy suppliers\\u2019 \u0026lt;a href=\\\u0026quot;\\\/node\\\/88524\\\u0026quot;\u0026gt;annually reported statements\u0026lt;\\\/a\u0026gt; (\\u2018Consolidated Segmental Statements\\u2019) for the previous reporting year.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;For more recent data informing the levels we set for the energy price cap, see the \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/energy-data-and-research\\\/data-portal\\\/all-available-charts?keyword=breakdown%20of%20the%20default%20tariff%20price%20cap\u0026amp;amp;sort=relevance\\\u0026quot;\u0026gt;Ofgem Data Portal\u0026lt;\\\/a\u0026gt;.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Click the \\u2018more information\\u2019 tab above for information on our methodology.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The update of all profit and average bill indicators based on Consolidated Segmental Statements (CSS) has been paused. Only three large domestic legacy suppliers (British Gas, EDF and Scottish Power) and one non-domestic supplier (SSE) submit a CSS under existing regulation. This information is insufficient to generate market representative statistics. A review of the CSS obligation is in progress and we intend to resume the publication of these indicators as soon as new data becomes available.\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;included\u0026quot;:[{\u0026quot;id\u0026quot;:\u0026quot;446\u0026quot;,\u0026quot;name\u0026quot;:\u0026quot;More information \u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;More information \u0026quot;,\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;p\u0026gt;Methodology\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;To estimate the breakdown of an average gas bill, we:\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;ol\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Took the sum of each category of cost (e.g. wholesale, network etc) and the pre-tax supply margin reported by the suppliers for gas.\u0026lt;\\\/li\u0026gt;\\r\\n\\t\u0026lt;li\u0026gt;Divided the gas sum by the total number of customers and added VAT at 5%.\u0026lt;\\\/li\u0026gt;\\r\\n\u0026lt;\\\/ol\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Please note that chart calculations are drawn from suppliers\\u2019 reported total costs and total customer numbers, irrespective of tariff type. The chart will therefore reflect a mixture of the costs to supply dual fuel and single fuel customers. As such, the bill breakdown is an approximation \\u2013 values may differ, for example, if gas-only customers use more gas than those customers who are also supplied with electricity.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;The data presented is based on the latest available \u0026lt;a href=\\\u0026quot;https:\\\/\\\/www.ofgem.gov.uk\\\/publications-and-updates\\\/energy-companies-consolidated-segmental-statements-css\\\u0026quot;\u0026gt;Consolidated Segmental Statements\u0026lt;\\\/a\u0026gt; (CSS). It may differ from the data in the suppliers externally published CSS. This is because we have made some adjustments to the way exceptional items are reported to improve comparability.\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Figures relate to the suppliers\\u2019 financial years. Five of the companies (British Gas, EDF, E.ON, npower and ScottishPower) have financial years ending in December, whereas SSE\\u2019s financial year runs from April to March.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\\r\\n\u0026lt;p\u0026gt;Following OVO\\u2019s acquisition of SSE\\u2019s domestic supply business, the average domestic dual fuel bill for 2020 does not include OVO\\\/SSE\\u2019s data. This is because in 2020 OVO did not hold any generation licence and was not legally required to submit a Consolidated Segmental Statement.\u0026amp;nbsp;\u0026lt;\\\/p\u0026gt;\\r\\n\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;field_additional_description\u0026quot;}]}\u0027\u003E\n    \n\n          \u003Cdiv class=\u0022aspect-16\/9 w-full block relative border-2 border-neutral-100 mb-fl-sm md:mb-0\u0022\u003E\n        \n\n\n\n\n\n\n                \n      \u003Cimg loading=\u0022lazy\u0022 src=\u0022\/sites\/default\/files\/highcharts\/ffnaeKO8D.png\u0022 alt=\u0022Breakdown of a gas bill\u0022 \/\u003E\n\n\n  \n      \u003C\/div\u003E\n    \n    \u003Cdiv class=\u0022c-teaser__inner\u0022\u003E\n      \u003Ch3 class=\u0022c-teaser__title\u0022\u003E\n        \u003Cspan class=\u0022animate-underline-target\u0022\u003E\n          \n\u003Cspan\u003EBreakdown of a gas bill\u003C\/span\u003E\n\n        \u003C\/span\u003E\n      \u003C\/h3\u003E\n    \u003C\/div\u003E\n  \u003C\/button\u003E\n\u003C\/div\u003E\n"}],"meta":{"count":188,"facets":[{"id":"facet_industry_sector","label":"Industry sector","path":"facet_industry_sector","terms":[{"value":"1610","label":"Distribution Network","active":false},{"value":"1605","label":"Generation and Wholesale Market","active":false},{"value":"1609","label":"Supply and Retail Market","active":false},{"value":"1612","label":"Transmission Network","active":false}]},{"id":"facet_fuel_type","label":"Fuel type","path":"facet_fuel_type","terms":[{"value":"1606","label":"Electricity","active":false},{"value":"1611","label":"Gas","active":false}]},{"id":"facet_programmes","label":"Programme name","path":"facet_programmes","terms":[{"value":"704","label":"Electricity distribution price control 2015-2023 (RIIO-ED1)","active":false},{"value":"702","label":"Gas distribution price control 2013-2021 (RIIO-GD1)","active":false},{"value":"677","label":"Default Tariff Cap","active":false},{"value":"700","label":"Transmission price control 2013-2021 (RIIO-T1)","active":false},{"value":"679","label":"Switching programme","active":false}]},{"id":"facet_scheme_name","label":"Scheme name","path":"facet_scheme_name","terms":[{"value":"1623","label":"FIT","active":false},{"value":"1620","label":"ECO","active":false},{"value":"1625","label":"RO","active":false},{"value":"1621","label":"Domestic RHI","active":false},{"value":"1622","label":"Non-Domestic RHI","active":false},{"value":"1627","label":"WHD","active":false},{"value":"6164","label":"BUS","active":false},{"value":"6320","label":"Great British Insulation Scheme","active":false}]}]}}