Ofgem is consulting on a package of proposals which will offer a simpler, clearer and fairer retail energy market that works in the interests of all consumers.
Our proposals for reform comprise the most radical shake up of the retail energy market in more than a decade and will put an end to the baffling array of tariffs and inconsistent information that consumers currently face when choosing their energy supplier.
This will enable consumers to better understand what is on offer and more easily choose the right supplier and best deal for them.
Our proposed reforms will make the market:
- by banning confusing multi-tier tariffs
- by placing a cap on the number of tariffs suppliers can offer
- because we will make suppliers tell customers the cheapest deal they offer for them
- by ensuring key messages are standardised in regular communications so that useful information is hard to miss
- because we will introduce new standards, backed by the power to levy fines, to make sure suppliers treat their customers fairly
On 27 March 2013 we published our final package of proposals, which is open for consultation until 23 April 2013. We expect to issue a statutory licence consultation on our final proposals after considering the consultation responses.
Press release: Ofgem starts countdown to a simpler, clearer and fairer energy market
Factsheet: Getting the best deal from the energy market