Launch
Phase 1 of the RHI scheme is now open for applications. Please go to the how to apply and accreditation page for further information about how to get involved with the scheme.
Contact us
The Ofgem E-Serve Renewable Heat Incentive (RHI) accreditation enquiries line is now open. The team can be contacted on 0845 200 2122. Our helpline opening hours are 8:30am until 5pm Monday to Thursday, and 8:30am until 4:30pm on Fridays. Calls may be recorded.
Alternatively, you can send an email to RHI.Enquiry@Ofgem.gov.uk and we will reply to you as soon as possible. Please note that complicated enquiries are best handled via email, and may take us longer to respond to.
What is the Renewable Heat Incentive?
The Renewable Heat Incentive is a world first financial incentive scheme for renewable heat generation that will help the UK reduce carbon emissions and hit its EU renewable energy targets. For an overview of the main eligibility criteria, application process and ongoing obligations under the scheme please see the ‘A Simple Guide to the Renewable Heat Incentive’ leaflet below. DECC is responsible for the policy and regulations underpinning the scheme. Please visit the DECC RHI webpage for further information. Ofgem E-Serve is responsible for administering the scheme on behalf of DECC. This builds on our current portfolio of successful environmental programmes that we administer, including the Renewables Obligation and Feed-In Tariffs schemes which offer incentives for renewable electricity generation.
Phase 1 of the scheme will support generators in non-domestic sectors with eligible installations, and producers of biomethane. The Government has stated that it is committed to driving the renewable heat agenda not just in the industrial, business and public sector, but in the domestic sector also. In the interim, a domestic installation may be eligible for the Renewable Heat Premium Payment (RHPP), as discussed below.
Renewable Heat Premium Payment
DECC published information on the Renewable Heat Premium Payment (RHPP) on 21 July 2011. Please note that DECC and the Energy Saving Trust are responsible for administering this scheme. Ofgem is not in a position to respond to queries on the RHPP. If you would like further information on the RHPP please visit the RHPP page on the DECC website. Alternatively contact the Energy Saving Trust which has been named as the administrator of the scheme via phone on 0800 512 012.
Further Information and General Enquiries
If you want to apply for the scheme, or are interested in further information regarding the scheme, please go to the how to apply and accreditation page. If you are an existing participant, or want information about the progress of the scheme, please go to the ongoing obligations and existing participants page.
Information on how we will treat misconduct under the scheme, or if you wish to dispute a decision made by Ofgem under the scheme or complain about the scheme, please go to the fraud and compliance page.
If your enquiry relates to the Renewables Obligation please visit the Renewables Obligation page.
If your enquiry relates to the Feed in Tariffs please visit the Feed in Tariff page.
Phase 1 of the RHI scheme is now open for applications. Please go to the how to apply and accreditation page for further information about how to get involved with the scheme.