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Publications, Best Practice and Research 

Ofgem produces a range of documents relating to the Social Action Strategy (and its predecessor the Social Action Plan) including research, best practice, consultation documents and fact sheets.


DateTitle (Click for more document information)
30/09/2008Post implementation review - Free Gas Safety Checks
- (Reference number: 136/08)
02/07/2008Energy Best Deal final pilot evaluation
30/05/2008Fuel Poverty Summit Action Programme
30/05/2008Open letter PPM Customer Switching
24/04/2008Draft Action Programme for Energy Summit
23/04/2008MORI report on switching rates for vulnerable customers
- (Reference number: 47/08)
23/04/2008Switching Behaviour Amongst Vulnerable Customers
21/04/2008Vulnerable Customer Engagement with the Energy Market Research
- (Reference number: 46/08)
25/01/2008Debt and disconnection best practice review
- (Reference number: 07/08)
10/08/2007208/07 Open Letter : Token PPMs customer & debt build up April to June 2007
- (Reference number: 208/07)
04/07/2007167/07 - Switching Rates for Vulnerable Customers Report
- (Reference number: 167/07)
29/06/2007158/07 - Factor Four Evaluation Report
- (Reference number: 158/07)
26/06/2007155/07 - Prepayment meter Customer Workshop
- (Reference number: 155/07)
25/05/2007124/07 Open Letter: Token pre-payment customers & debt build up - Feb & March update
- (Reference number: 124/07)
23/04/200790/07 Token PPMs and debt - Open Letter to Scottish Power
- (Reference number: 90/07)
23/04/200791/07 Token PPMs and debt - Open Letter to Iberdrola
- (Reference number: 91/07)
21/03/200744/07 Open letter: Token pre-payment customers and debt build up
- (Reference number: 44/07)
19/12/2006Token PPM customers and debt build up Statement on good practice
- (Reference number: 218/06)
29/09/2006Best Practice in Communicating with Customers - Note
31/10/2005Summary of benefit entitlement checks workshop - 18 October 2005
22/03/2005Preventing Debt and Disconnection - the Review: An independant review by Sohn Associates
- (Reference number: 90/05)
03/02/2005Social Action Plan Newsletter 13
30/11/2004MORI Report: Awareness of Services Quantitative Research - Study Conducted for Ofgem
24/11/2004Fuel Direct Seminar 24 September 2004
08/10/2004Social Action Plan Newsletter 12
07/07/2004Social Action Plan Newsletter 11
26/04/2004A strategy to define and prevent the disconnection of vulnerable customers
- (Reference number: 88/04)
12/02/2004Joint Statement of Intent
05/02/2004Social Action Plan Newsletter 10
19/12/2003Report on the Quality of Energy Efficiency Advice from Electricity and Gas Suppliers
- (Reference number: 172/03)
09/10/2003Social Action Plan Newsletter 9
15/07/2003Social Action Plan Newsletter Issue 8
01/02/2003Social Action Plan Newsletter Issue 7
15/01/2003Preventing Debt and Disconnection
31/10/2002Good practice in the provision of energy efficiency advice to domestic consumers
- (Reference number: 71/02)
11/09/2002Preventing debt and disconnection
28/06/2002Social Action Plan Newsletter Issue 5
27/06/2002Report on the quality of energy efficiency advice provided by gas and electricity suppliers - Research study conducted for Ofgem by New Perspectives with Taylor Nelson Sofres June 2002
- (Reference number: 44/02)
05/03/2002Ending fuel poverty:a Factor Four approach A market feasibility study Final report by Sharon Collard The Personal Finance Research Centre, University of Bristol
05/03/2002Ending Fuel Poverty and Fnancial Exclusion Community Reinvestment Partnership for Factor Four Bill Payment, Money and Energy Advice Services
05/03/2002Ending fuel poverty and financial exclusion - A Factor Four approach Summary report MArch 2002
05/03/2002Energy Efficiency Guide
31/01/2002Social Action Plan Newsletter Issue 4
17/12/2001Social Action Plan Newsletter
29/10/2001Social Action Plan Newsletter
14/03/2001Attitudes to Price Information Qualitative and Quantitative Research Research Study Conducted for Ofgem by MORI
- (Reference number: 21/01)
31/01/2001Social Action Plan Report from Working Group on Fuel Direct
- (Reference number: 07/01)
06/12/1999Customers in Debt and their Access to the Competitive Market
29/10/1999Report on Customer Services 1998/99. October 1999.
29/10/1998Report on Customer Services 1997/98.