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A strategy to define and prevent the disconnection of vulnerable customers

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Title	A strategy to define and prevent the disconnection of vulnerable customers - PDF - 148Kb
Document overview	In February 2004 Ofgem challenged the industry to develop a strategy that would ensure that where it was known that a customer was vulnerable they would not be disconnected. The Energy Retail Association (ERA), on behalf of its members, has prepared this strategy paper for consultation.
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Document type	Consultation
Publication date	26/04/2004
Reference number	88/04
Area of work	Social Action Strategy
Further information	This document’s parent webpage

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