2005-06 Gas Distribution Quality of Service Report

The objectives of this report are to summarise the key mechanisms in place to protect customers in terms of the quality of service they receive from Gas Distribution Network Operators (GDNs) and to publish information on the main quality of service indicators reported by GDNs under the Regulatory Instructions and Guidance (RIGs) requirements. This is the fourth report Ofgem has published on the quality of service performance of gas transporters. It is a retrospective report for 2005/06.