Gas Distribution Quality of Service Report 2003/04

Quality of service is a key priority in both the gas and electricity markets. Ofgem is continuing to develop this area of regulation for distribution networks to ensure that an appropriate level of service is provided to customers. As part of the last gas distribution price control review, Ofgem developed a quality of service framework for Transco. This is the second report Ofgem has published on the quality of service performance of gas transporters.