Ofgem is unable to deal with complaints relating to the servicing, home maintenance or insurance cover or repair of gas appliances, boilers or central heating systems, even if these services are received via your energy supplier or its sister company.
If you have a complaint about the customer service received for such matters, you will need to complain directly to the company concerned. If you require information about your consumer rights under consumer protection legislation or the law then you can seek guidance from Consumer Direct via their website - link opens in a new browser window or by telephone on 08454 04 05 06.
Gas installers and safety
If you are trying to find an alternative gas installer, have concerns about the quality or safety of work carried out by a gas installer, or believe that work has been carried out by unqualified personnel you should contact CORGI, the national watchdog for gas safety. CORGI can provide details of alternative gas installers in your area and can consider complaints about its members.
CORGI website - link opens in a new browser window.
Telephone: 0800 915 0485.
Gas leaks
If you can smell gas or if you suspect that there is a gas leak you should call the national gas safety hotline on 0800 111 999. This service is free to use and is manned 24 hours a day. Further advice on these issues can be obtained from energywatch’s website - link opens in a new browser window.