Getting an electricity connection
Customers seeking an electricity connection should open the document 'How do I get connected to an electricity supply?' in the 'Further Resources' box.
Getting a gas connection
Customers seeking a gas connection should open the relevant document relating to gas connections in the 'Further Resources' box.
What if you are unhappy with the service provided by a licensed gas transporter or electricity distribution network operator?
If you are unhappy with any aspect of the service provided you should, in the first instance, contact the company with whom you have contracted for the connection and raise a complaint in accordance with thier published procedures.
If after 8 weeks (or before if both you and the company agree nothing can be done) you remain dissatisfied you can contact the Energy Ombudsman* who can provide a redress scheme to deal with unresolved disputes. In certain cases it may be appropriate for disputes to be referred to Ofgem by the Ombudsman for formal determination.
* The Energy Ombudsman will settle disputes between energy companies and domestic and micro business consumers. Micro businesses are defined as a person supplied or requiring to be supplied at premises with an annual consumption of electricity of not more than 55,000 kWh; or gas of not more than 200,000 kWh; or fewer than 10 employees and an annual turnover not exceeding 2m.