Getting an electricity connection
Customers seeking an electricity connection should open the document 'How do I get connected to an electricity supply?' in the 'Further Resources' box.
Getting a gas connection
Customers seeking a gas connection should open the relevant document relating to gas connections in the 'Further Resources' box.
What if you are unhappy with the service provided by a licensed gas transporter or electricity distribution network operator?
If you are unhappy with any aspect of the service provided, you should, in the first instance, contact the company you have contracted to carry out the work.
If you remain dissatisfied you can then contact energywatch.
In certain cases it may be appropriate for disputes to be referred to Ofgem by energywatch for determination. Further information on determinations can be found on the energywatch website - link opens in a new browser window.